---
title: "How to Find and Download Call Recordings in Dialpad"
slug: "how-to-find-and-download-call-recordings-in-dialpad"
updated: 2026-10-15T01:12:56Z
published: 2026-10-15T01:12:56Z
canonical: "help.servicetitan.com/how-to-find-and-download-call-recordings-in-dialpad"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Find and Download Call Recordings in Dialpad

## Problem

You are trying to find Call Recordings in Dialpad, but some calls are missing, and you are unsure how to download the recordings.

## Solution

1. Log in to Dialpad and go to the **Call History** tab.
2. Filter the call history by the *Day* and *User* to find the missing calls.
3. If the customer used different phones, try filtering by all numbers for the day.
4. If the calls came through Dialpad, they should be listed in the call history. If the customer calls a personal phone number, they will not show up.
5. If you cannot find the missing calls, contact [Technical Support](http://go.servicetitan.com/ask) for further assistance.
6. To download a recording, click on the 3 dots at the end of the call you selected.
7. Click **Download** to download the recording.
8. To manually add the recording to a job in ServiceTitan, go to the job page and scroll down to the job history.
9. Click the *Paperclip* icon in the notes area to upload the audio file.
10. The recording will need to be downloaded again to be listened to.

Automatic recording of all inbound and outbound calls logged against the customer record in ServiceTitan.

**What it does:** Provides a permanent, searchable audio record for dispute resolution, training, and quality assurance.

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)