---
title: "How to Extend Phone Ring Duration for Incoming Calls"
slug: "how-to-extend-phone-ring-duration-for-incoming-calls"
updated: 2026-10-15T01:08:55Z
published: 2026-10-15T01:08:55Z
canonical: "help.servicetitan.com/how-to-extend-phone-ring-duration-for-incoming-calls"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Extend Phone Ring Duration for Incoming Calls

## Problem

You want to know if it is possible to extend the phone ring duration for incoming calls.

## Solution

**Basic Phones**

If you are using basic phones, you cannot extend the phone ring duration for incoming calls as call settings belong to your phone carrier. Contact your phone carrier for assistance.

**Phones Pro**

1. Login into dialpad.com
2. Go to **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A09Z&se=2026-10-31T02%3A47%3A09Z&sr=c&sp=r&sig=ci9IzphPBcPp5ZI4kH2Q0PDNtW6mS61uysnWTSQr36I%3D) and locate the department or contact center that you want to update the ring duration on.
3. Click on the department or contact center and click on **Business Hours & Call Routing** to open the menu.
4. Click **Edit Call Routing**.
5. On the routing page that opens, scroll down until you see **Ring Duration**.
6. Use the slider menu to select the amount of rings you want. Once the ring duration is selected, wait until you see changes saved banner appear at the top of the screen and then exit.

ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records.

**What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs.

**Also called:** ST Phones, Integrated phone system

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)