---
title: "Can't export a payment because the payment period is closed"
slug: "how-to-export-a-payment-when-the-payment-period-is-closed"
updated: 2026-10-15T00:19:31Z
published: 2026-10-15T00:19:31Z
canonical: "help.servicetitan.com/how-to-export-a-payment-when-the-payment-period-is-closed"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can't export a payment because the payment period is closed

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A32Z&se=2026-10-31T03%3A38%3A32Z&sr=c&sp=r&sig=dPY8Wgfmg3DtowyyiOs7dE00MUcZUVAwIp1F%2BOYbFzE%3D) Troubleshooting **Role:** Administrator · Bookkeeper · Office Admin**Area:** Accounting, Sage Intacct integration • All business types

## **What you're seeing**

An ACH payment didn't get picked up by auto-batching. Now you can't export that payment because the payment period it belongs to is already closed.

## **Why this happens**

Here's the cause.

**Reason 1**

**The payment missed auto-batching, and its accounting period has since closed.** When a payment misses auto-batching, it stays unbatched. If the accounting period for that payment's date has since closed, the normal export is blocked — closed periods don't accept new transactions. To get the payment recorded, you add it directly in your accounting software, then clear the date restriction in ServiceTitan so you can post and bypass it.

## **Before you start**

**Permissions:** You need permission to edit Business Units and to post and bypass payments. If you don't have it, contact your admin.

> [!NOTE]
> **Caution:** These steps include bypassing the payment, which means ServiceTitan will not push it to your accounting software. That's why Step 1 has you add the payment in Intacct manually — so your books stay correct. Bypassing without recording it in Intacct leaves the payment missing from your accounting software. Bypassing can't be undone. See [**Can't edit or re-export bypassed or imported batches, invoices, or payments**](https://help.servicetitan.com/construction/docs/unlock-bypassed-batches-imported-data-invoices-and-payments).

## **How to fix it**

Record the payment in Intacct, clear the date restriction, then post and bypass the payment.

### **1****Record, clear, and bypass the payment**

1. Manually add the payment in Intacct.
2. In ServiceTitan, go to **Settings > Operations > Business Units**.
3. Locate the business unit associated with the payment and click **Edit**.
4. On the **Edit Business Unit** screen, clear the **Minimum Post Date** and click **Save**.
5. **Post and bypass** that payment.

> [!NOTE]
> **✓ Done ·** The payment is recorded in Intacct and cleared on the ServiceTitan side, so your books match.

## **Still not working?**

If you hit any issues or error messages during this process, contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The payment details (amount, date, customer) and the business unit
- The closed period the payment falls in
- Confirmation that you've already added the payment in Intacct
- Any error message you received

## **Want to learn more?**

[**Batch, post, and export transactions ›**](https://help.servicetitan.com/construction/docs/batch-post-and-export-transactions) Walks through the standard batch, post, and export workflow.

[**Bypass exporting a batch to accounting software ›**](https://help.servicetitan.com/construction/docs/bypass-exporting-a-batch-to-accounting-software) How to skip pushing a batch to your accounting software when the records are already entered there.

[**Can't edit or re-export bypassed or imported batches, invoices, or payments ›**](https://help.servicetitan.com/construction/docs/unlock-bypassed-batches-imported-data-invoices-and-payments) Why bypassed and imported records lock, and what your options are once they're bypassed.