---
title: "How to ensure all customer calls are recorded in ServiceTitan?"
slug: "how-to-ensure-all-customer-calls-are-recorded-in-servicetitan"
updated: 2026-10-15T01:07:27Z
published: 2026-10-15T01:07:27Z
canonical: "help.servicetitan.com/how-to-ensure-all-customer-calls-are-recorded-in-servicetitan"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to ensure all customer calls are recorded in ServiceTitan?

## Problem

Some calls are not getting recorded. Employees may notice that when trying to playback the recording, nothing is there.

## Solution

Ensure you've configured your *Inbound* and *Outbound Call Recording Options* and check the phone numbers that are excluded from call recording.

### Review your recording settings

1. Go to **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A50%3A58Z&se=2026-10-31T02%3A50%3A58Z&sr=c&sp=r&sig=Fh8Zx5%2FIjsFMPzccxhBwrQ%2FPdMvXzJL9j%2FWOBxmu95Y%3D) **> Phones > Call Recording.**
2. On the *Call Recording* screen, configure your *Inbound* and *Outbound Call Recording Options*.
  1. In the *Inbound Call Recording* section, click **Edit**.
    1. Select **Automatically start recording at beginning of call**.
    2. Click **Save**.
  2. In the *Outbound Call Recording* section, click **Edit**.
    1. Select **Automatically start recording at beginning of call**.
    2. Click **Save**.
3. Review your *Call Recording Exceptions* to make sure no important customer calls are being excluded.

For more information, see [Call recording settings for Basic Phone Integration](/construction/docs/call-recording-settings-for-basic-phone-integration).

Automatic recording of all inbound and outbound calls logged against the customer record in ServiceTitan.

**What it does:** Provides a permanent, searchable audio record for dispute resolution, training, and quality assurance.

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)