---
title: "How to disable Abandoned Call alert emails?"
slug: "how-to-disable-abandoned-call-alert-emails"
updated: 2026-10-15T01:32:38Z
published: 2026-10-15T01:32:38Z
canonical: "help.servicetitan.com/how-to-disable-abandoned-call-alert-emails"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to disable Abandoned Call alert emails?

## Problem

My team and I don't want to get email notifications when the call is being abandoned.

## Solution

Follow the steps to deactivate the alert.

### Disable alert

1. Go to the top toolbar and click **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-to-disable-abandoned-call-alert-emails-image-przt8k9h.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A40Z&se=2026-10-31T03%3A38%3A40Z&sr=c&sp=r&sig=90bJVDEk01oKPxz54%2BU4MhmTxhsPwWe7sSgk8du0ZjQ%3D)**.
2. In the side panel, click **Integrations > Alerts**.
3. Locate the *Abandoned Call* alert and click to select it.
4. Click **Deactivate**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-to-disable-abandoned-call-alert-emails-image-qivn7kil.jpg?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A40Z&se=2026-10-31T03%3A38%3A40Z&sr=c&sp=r&sig=90bJVDEk01oKPxz54%2BU4MhmTxhsPwWe7sSgk8du0ZjQ%3D)

A call where the customer hung up before reaching a CSR. It cannot be attached to a customer or job and does not count toward CSR conversion metrics.

**What it does:** Tracks unanswered call volume so you can spot staffing gaps and recover lost revenue opportunities.

**Where to find it:** Dashboard › Agent Scorecards (Abandoned); or Search by Call type: Abandoned.

**Tags:** Phones Pro

[Learn more →](https://help.servicetitan.com/docs/understand-call-classifications) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)