---
title: "Do Not Service customers showing up in an accounts receivable report"
slug: "how-to-create-report-for-accounts-receivable-exclude-do-not-service"
updated: 2026-10-15T01:23:51Z
published: 2026-10-15T01:23:51Z
canonical: "help.servicetitan.com/how-to-create-report-for-accounts-receivable-exclude-do-not-service"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Do Not Service customers showing up in an accounts receivable report

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D) Troubleshooting **Role:** Administrator · Accountant · Bookkeeper · Office manager**Area:** Reporting (custom reports) · Accounts Receivable · All versions

## **What you're seeing**

You're running an accounts receivable report, but it includes customers who are marked **Do Not Service**. You want those customers left out so the report only shows the accounts you're actively collecting on.

## **Why this happens**

There is 1 common reason.

**Reason 1**

**A standard AR report doesn't filter on the Do Not Service flag by default.** Because there's no default filter on that flag, customers marked Do Not Service appear alongside everyone else. To leave them out, you build a custom report that includes the Do Not Service column and then filter on it.

## **How to fix it**

### **1****Build a custom report and filter out Do Not Service customers**

1. On the navigation bar, click **Reports**.
2. On the **Reports** screen, click **Create Report** to create a custom report.
3. In the **Choose report type** section, select **Customers**.
4. In **Select a report template**, select **Invoices**.
5. In the **Columns to be displayed in the report** section, select the **Do Not Service** column.
6. Select any additional columns you want — for an AR report, add invoice-related columns.
7. Click **Next**.
8. On the **New Report** screen, enter a **Name**, select a **Category**, and click **Save**.
9. On the report screen, select filters from the appropriate dropdowns, then click **Run Report**.
10. On the report table, click the **Filter** icon on the **Do Not Service** column and set it to **Is False**. This keeps the customers who are not marked Do Not Service and leaves the flagged ones out. (Setting the filter to **Is True** would do the opposite — it would show only the Do Not Service customers.)

> [!NOTE]
> **✓ Done ·** The report runs without the Do Not Service customers, showing only the accounts you want.

## **Still not working?**

Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The report name and report type/template you used
- Whether the Do Not Service column is included in the report
- The filter value you applied to the Do Not Service column
- A screenshot of the report results showing the flagged customers
- Which steps from this article you already tried

## **Want to learn more?**

[**Create custom reports ›**](https://help.servicetitan.com/construction/docs/create-custom-reports) Full walkthrough of building a custom report — choosing the report type and template, selecting columns, and applying filters.

[**Mark a customer as Do Not Service ›**](https://help.servicetitan.com/construction/docs/mark-a-customer-as-do-not-service) How to apply the Do Not Service flag to a customer record so it can be filtered in reports.