---
title: "How to call numbers not in my customer list on Basic Phones"
slug: "how-to-call-numbers-not-in-my-customer-list-on-basic-phones"
updated: 2026-10-15T01:06:59Z
published: 2026-10-15T01:06:59Z
canonical: "help.servicetitan.com/how-to-call-numbers-not-in-my-customer-list-on-basic-phones"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to call numbers not in my customer list on Basic Phones

## Problem

You cannot place outbound calls to phone numbers that are not registered in any customer profiles on your account using the standard click-to-call feature.

## Solution

### Create a Customer Profile

1. Go to the navigation bar and click **Call Booking**.
2. Click **Add Customer** to create a new customer profile.
3. Enter the contact's phone number in the profile details and save it.
4. Open the new customer profile and click the phone number to place the call.

### Enable Advanced Calling Features

1. Contact your Customer Success Manager (CSM).
2. Discuss enabling [Contact Center Pro](/construction/docs/contact-center-pro-home) to allow outbound calls to numbers outside your customer database.

ServiceTitan's enterprise-grade call center product, adding advanced queue management, live coaching, and AI features to Phones Pro.

**What it does:** Enables multi-agent contact center operations with real-time supervision, analytics, and AI-assisted call handling at scale.

**Also called:** CCP, Advanced Phones Pro

**Tags:** Contact Center Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** CCP