---
title: "How to access advanced analytics tabs in DialPad?"
slug: "how-to-access-advanced-analytics-tabs-in-dialpad"
updated: 2026-10-15T01:13:19Z
published: 2026-10-15T01:13:19Z
canonical: "help.servicetitan.com/how-to-access-advanced-analytics-tabs-in-dialpad"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to access advanced analytics tabs in DialPad?

## Problem

Employees might have trouble finding the advanced analytics tabs in DialPad. These tabs include *Heatmaps*, *Service Level*, *Queue*, *Disposition*, *Agent Status*, *Current Calls*, and *IVR Menu*.

## Solution

1. Go to your [DialPad](https://dialpad.com/settings) account.
2. Click **Analytics** on the left side of your screen.
3. Under the *All calls* section, click **This office**, type the name of your contact center, and select the contact center you want to explore.

> [!NOTE]
> **Note:** Advanced analytics are for contact centers only. Departments and the main line have limited options for analytics.

Automated phone menu that greets callers and routes them to the right team or queue based on their input.

**What it does:** Reduces hold times and misrouted calls by intelligently directing customers to the appropriate CSR or department.

**Also called:** Phone tree, Auto-attendant

**Tags:** Phones Pro, Contact Center Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** Interactive Voice Response