---
title: "How do I stop employee personal texts from appearing in ServiceTitan's chat module?"
slug: "how-do-i-stop-employee-personal-texts-from-appearing-in-servicetitans-chat"
updated: 2026-10-15T01:09:37Z
published: 2026-10-15T01:09:37Z
canonical: "help.servicetitan.com/how-do-i-stop-employee-personal-texts-from-appearing-in-servicetitans-chat"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I stop employee personal texts from appearing in ServiceTitan's chat module?

## Problem

Personal text messages from employees appear in the chat module when booking a manual job in ServiceTitan.

## Solution

### Check correct phone number is assigned to technician

1. Check if the employee's phone number is set as a technician's phone number.
  1. Copy the employee's phone number and go to **Settings > Technicians**.
  2. Enter the employee's phone number in the **Phone** filter to check if it has been set as a technician's phone number.
2. If the employee's phone number is set as a technician's phone number, clarify what the technician's phone number should be and update it accordingly.
3. If there is no need for this setup, change the number on the employee's profile.
4. If a text message is sent to a ServiceTitan tracking number from a phone number saved in a technician or employee profile, the text message will only appear on the Dispatch Board (where all technician messages appear), not in the chat module.
5. Check the Dispatch Board message history to confirm that the messages are not appearing there.
6. If the messages still appear in the chat module, contact [ServiceTitan Technical Support](http://go.servicetitan.com/ask) for further assistance.

> [!NOTE]
> **Note:** If an employee is not set up in ServiceTitan as a technician, the SMS communications from them are working as intended. They are a customer sending a text to a tracking number. If they are sending messages, then what they send will be treated as communication for that job.

The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout.

**What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments.

**Also called:** Schedule board, Dispatch view

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

Targeted text message campaigns sent to customer segments through Marketing Pro.

**What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers.

**Also called:** Text marketing, SMS marketing

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** Text Campaigns