--- title: "How do I send automated reminders for customers to pay their invoices through campaigns?" slug: "how-do-i-send-automated-reminders-for-customers-to-pay-invoices" updated: 2026-10-15T00:23:04Z published: 2026-10-15T00:23:04Z canonical: "help.servicetitan.com/how-do-i-send-automated-reminders-for-customers-to-pay-invoices" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # How do I send automated reminders for customers to pay their invoices through campaigns? ## Problem You want to send automated reminder campaigns for invoice payments. There's no way to include a direct Online Payment link like you can with invoice emails. ## Solution Unlike invoice emails, Online Payment tokens cannot be added to Marketing Pro campaigns. However, if your company uses Online Payments and the ServiceTitan Customer Portal, you can add a link to your Customer Portal to your marketing campaigns. The Customer Portal is a web portal where your customers can view their invoices, service history, and membership information with your company. They can also pay their outstanding balances and request appointments. > [!NOTE] > **Note:** Customers must create an account to the portal before they can log in and access their account. For more, see [Account creation](/construction/docs/customer-portal-overview#account-creation). --- ### #### Feature configuration - Account configuration is required to use the Customer Portal. Please contact [Technical Support](/construction/docs/contact-servicetitan-technical-support)for details. - [Online Payments](/construction/docs/guide-to-online-payments) is required to use the Customer Portal. ### Set up the Customer Portal First, set up the Company Portal for your company in **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A48%3A00Z&se=2026-10-31T04%3A48%3A00Z&sr=c&sp=r&sig=bcxdzqWHKood6c8gta6lyhiGkUlKiPHjY26DUbl0Jo0%3D) . For more, see [Customer Portal overview](/construction/docs/customer-portal-overview). ### Add the Customer Portal link to your marketing campaign After you set up the Company Portal, you can add the Customer Portal link to your marketing campaigns. The steps depend on what type of Marketing Pro campaign you are building. ### Add Customer Portal link to email campaigns 1. Create or edit an existing email campaign. For more, see [Create Email Campaigns](/v1/docs/create-email-campaigns). 2. Edit the email template in the *Email Sequence* step. 3. To add the Customer Portal link to a body of text: 1. Add a text box or edit an existing text box in the template. 2. Click into the text box and place your cursor where you want the Customer Portal link to be. 3. From the pop-up menu, click **Special links > Online Experience > Customer Portal**. A Customer Portal link generates where you place your cursor. ![Click Special links > Online Experience > Customer Portal](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-do-i-send-automated-reminders-for-customers-to-pay-their-invoices-through-campaigns-image-kxl8f7pe.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A48%3A00Z&se=2026-10-31T04%3A48%3A00Z&sr=c&sp=r&sig=bcxdzqWHKood6c8gta6lyhiGkUlKiPHjY26DUbl0Jo0%3D) 4. To add the Customer Portal link to a button: 1. Add a button to your template. 2. Click the button to open the *Button Properties* in the right panel. 3. Under the *Url* box, click **Special links > Online Experience > Customer Portal** to add the Customer Portal merge tag to the *Url* box. ![Add the Customer Portal merge tag to the Url box](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-do-i-send-automated-reminders-for-customers-to-pay-their-invoices-through-campaigns-image-ye4p3goq.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A48%3A00Z&se=2026-10-31T04%3A48%3A00Z&sr=c&sp=r&sig=bcxdzqWHKood6c8gta6lyhiGkUlKiPHjY26DUbl0Jo0%3D) 5. Add a note to your email template near the Customer Portal link that advises your customer to click the *Request an invitation* link on the Customer Portal login page to create their account. 6. Finish building your email campaign and launch when ready. ### Add Customer Portal link to SMS campaigns 1. Get the link to your company's Customer Portal: 1. Go to **Settings > Communications > Customer Portal**. 2. Scroll down to the *Host* section. ![The full URL to your Customer Portal is the information entered in the Host field](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-do-i-send-automated-reminders-for-customers-to-pay-their-invoices-through-campaigns-image-s6pxpa2f.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A48%3A00Z&se=2026-10-31T04%3A48%3A00Z&sr=c&sp=r&sig=bcxdzqWHKood6c8gta6lyhiGkUlKiPHjY26DUbl0Jo0%3D) 3. The full URL to your Customer Portal is the information entered in the *Host* field followed by .myservicetitan.com. For example, if you enter *plumbingcompany* in the *Host* field, your Customer Portal URL would be *plumbingcompany.myservicetitan.com*. Copy your full Customer Portal URL. > [!NOTE] > **Note:** The *Host* field on the Customer Portal settings screen must be one word without any spaces or special characters. 2. Create or edit an SMS Marketing campaign. For more, see [Create Marketing Campaigns using SMS](/v1/docs/create-marketing-campaigns-using-sms). 3. In the *Automated Text Message Content* section of the SMS campaign builder, add your campaign text message, and then paste your Customer Portal URL in the text message. > [!NOTE] > **Note:** ServiceTitan SMS campaigns automatically shorten any URL you paste in the text message to help prevent the message from exceeding general SMS character limits. While you can't turn off the automatic link shortening, you can edit the subdomain in the shortened URL in **Settings > Marketing Pro > Marketing > Subdomain Management**. 4. If your SMS campaign text message doesn't exceed the character limit, we recommend adding a note to the text message advising customers to click *Request an invitation* on the Customer Portal screen to create their account. ![Finish building your SMS campaign](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-do-i-send-automated-reminders-for-customers-to-pay-their-invoices-through-campaigns-image-ti283nfc.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A48%3A00Z&se=2026-10-31T04%3A48%3A00Z&sr=c&sp=r&sig=bcxdzqWHKood6c8gta6lyhiGkUlKiPHjY26DUbl0Jo0%3D) 5. Finish building your SMS campaign and launch when ready. ### Add Customer Portal link to direct mail campaigns 1. Get the link to your company's Customer Portal: 1. Go to **Settings > Communications > Customer Portal**. 2. Scroll down to the *Host* section. ![The full URL to your Customer Portal is the information entered in the Host field](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-do-i-send-automated-reminders-for-customers-to-pay-their-invoices-through-campaigns-image-wdwtuwa5.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A48%3A00Z&se=2026-10-31T04%3A48%3A00Z&sr=c&sp=r&sig=bcxdzqWHKood6c8gta6lyhiGkUlKiPHjY26DUbl0Jo0%3D) 3. The full URL to your Customer Portal is the information entered in the *Host* field followed by .myservicetitan.com. For example, if you enter *plumbingcompany* in the *Host* field, your Customer Portal URL would be *plumbingcompany.myservicetitan.com*. Copy your full Customer Portal URL. > [!NOTE] > **Note:** The *Host* field on the Customer Portal settings screen must be one word without any spaces or special characters. 2. Create or edit an existing direct mail campaign. For more, see [Create Direct Mail Campaigns](/construction/docs/create-direct-mail-campaigns). 3. Edit your postcard on the *Build Mail Sequence* step. 4. Add your desired postcard message in the **Body**, and then paste your Customer Portal URL into the **Body**. > [!NOTE] > **Note:** Only paste plain text into the postcard builder text boxes. Do not add any emojis, special characters, symbols, text formatting, or custom fonts. ![Add your desired postcard message in the Body](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-do-i-send-automated-reminders-for-customers-to-pay-their-invoices-through-campaigns-image-d7vus5l3.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A48%3A00Z&se=2026-10-31T04%3A48%3A00Z&sr=c&sp=r&sig=bcxdzqWHKood6c8gta6lyhiGkUlKiPHjY26DUbl0Jo0%3D) 5. (Optional) You can also add a QR code to your postcard image that links to your Customer Portal URL. ServiceTitan doesn't have a QR generator, but we recommend using [Canva](https://www.canva.com/qr-code-generator/). 6. Finish creating your direct mail campaign and launch when ready. ServiceTitan's integrated marketing automation platform for email, SMS, direct mail, and digital ad campaigns. **What it does:** Drives new customer acquisition and repeat revenue by automating targeted campaigns across multiple channels — all tied to actual job revenue. **Also called:** ST Marketing, Marketing automation **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) A self-service web portal where customers can view job history, request service, make payments, and communicate with the business. **What it does:** Reduces inbound call volume and improves customer satisfaction by giving homeowners 24/7 access to their service records. **Also called:** Customer self-service, Online portal **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Bulk or automated email campaigns sent to customer segments from within Marketing Pro. **What it does:** Drives repeat business and membership renewals by staying in front of customers with targeted, personalized messaging. **Also called:** Email marketing, Drip campaigns **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Targeted text message campaigns sent to customer segments through Marketing Pro. **What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers. **Also called:** Text marketing, SMS marketing **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** Text Campaigns Physical mailer campaigns triggered and tracked through Marketing Pro to target specific customer segments. **What it does:** Reaches customers in markets where digital response rates are lower, with revenue attribution tracked back in ServiceTitan. **Also called:** Postcard campaigns, Direct mailers **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)