---
title: "How do I see which invoices customers have not opened?"
slug: "how-do-i-see-which-invoices-customers-have-not-opened"
updated: 2026-10-15T01:22:40Z
published: 2026-10-15T01:22:40Z
canonical: "help.servicetitan.com/how-do-i-see-which-invoices-customers-have-not-opened"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I see which invoices customers have not opened?

## Problem

Invoices are sent to customers via email but there is no visible field showing if customers opened them. You need to identify unopened invoices to send physical mail copies.

## Solution

### Workflow Summary

Use the Email Delivery Status report to track invoice opens. Filter by invoice and check the opened column

### Run the Email Delivery Status report

1. Go to **Reports** in the main navigation menu.
2. Use the *Search* field to search for **Email Delivery Status**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-do-i-see-which-invoices-customers-have-not-opened-image-70xg7j01.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A47%3A14Z&se=2026-10-31T04%3A47%3A14Z&sr=c&sp=r&sig=UOj972Ae%2BsbqyN2TaMtiaAPkrgleUCkUs3Y6VxwJY5A%3D)
3. On the *Email Delivery Status* report that opens, set the **Email From Date - Email To Date** filter to select your report timeframe. Then click **Run Report**.
4. In the *Emailed Item* column, click **Filter ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-do-i-see-which-invoices-customers-have-not-opened-image-ttid774i.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A47%3A14Z&se=2026-10-31T04%3A47%3A14Z&sr=c&sp=r&sig=UOj972Ae%2BsbqyN2TaMtiaAPkrgleUCkUs3Y6VxwJY5A%3D)**.
5. Under the first *Contains* field, type in **Invoice**. Then click **Filter**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-do-i-see-which-invoices-customers-have-not-opened-image-aki817sg.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A47%3A14Z&se=2026-10-31T04%3A47%3A14Z&sr=c&sp=r&sig=UOj972Ae%2BsbqyN2TaMtiaAPkrgleUCkUs3Y6VxwJY5A%3D)
6. The report results will update, displaying all emailed invoices.
7. In the *Email Status* column, click **Filter ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-do-i-see-which-invoices-customers-have-not-opened-image-bvd1ob6k.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A47%3A14Z&se=2026-10-31T04%3A47%3A14Z&sr=c&sp=r&sig=UOj972Ae%2BsbqyN2TaMtiaAPkrgleUCkUs3Y6VxwJY5A%3D)**.
8. Click the first *Contains* field, then select **Does not contain** and type in **Opened** in the field below. Then click **Filter**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-do-i-see-which-invoices-customers-have-not-opened-image-ilhoxvrp.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A47%3A14Z&se=2026-10-31T04%3A47%3A14Z&sr=c&sp=r&sig=UOj972Ae%2BsbqyN2TaMtiaAPkrgleUCkUs3Y6VxwJY5A%3D)
9. The report results will update, displaying all emailed invoices that have not been viewed by the customer.