---
title: "How do I see recall jobs by technician in my reports?"
slug: "how-do-i-see-recall-jobs-by-technician-in-my-reports"
updated: 2026-10-15T01:22:30Z
published: 2026-10-15T01:22:30Z
canonical: "help.servicetitan.com/how-do-i-see-recall-jobs-by-technician-in-my-reports"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I see recall jobs by technician in my reports?

## Problem

You want to run a report that lists the number of recall jobs per technician, but aren't sure how to see that information.

## Solution

### Workflow Summary

Use the Technician Performance report template and add the Recall Jobs column. This shows recall jobs by individual technician.

### Add Recall Jobs column to an existing Technician Performance report

1. Go to **Reports** in the main navigation menu.
2. Click on the *Templates* filter, then select **Technician Performance**.
3. Choose any of the reports that are built off the Technician Performance template. For example, we'll use the *Recall %* report.
4. Click **Edit Report**.
5. Add the **Recall Jobs** column, then click **Apply**.
6. When you run the report again, the number of recall jobs appear in the *Recall Jobs* column.

> **Note:** For recall jobs to show in the report, they must be properly marked as recalls in ServiceTitan.

### Create a custom Technician Performance report

1. Go to **Reports** in the main navigation menu.
2. Click **Create Report**.
3. Under *Choose report type*, select **All**.
4. Under *Select a report template*, select **Technician Performance.** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-do-i-see-recall-jobs-by-technician-in-my-reports-image-zthdrdlg.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A50%3A59Z&se=2026-10-31T02%3A50%3A59Z&sr=c&sp=r&sig=7CZLYpsNiTW0nkkHaO8sM0YRi%2BNhiCzErLALID1D0SY%3D)
5. In the *Columns to be displayed in the report* section, add the following column:
  1. Recall Jobs
6. Add or remove additional columns from your report, then click **Next**.
7. Give the report a name, select the category where the report displays on the main Reports screen, and provide an optional description for the report.
8. When you're finished, click **Save**.
9. Use the filters to select which type of date you want to filter on, a time frame for the report, and if you want to filter the report by business unit. Then click **Run Report**.
10. The number of recall jobs appear in the *Recall Jobs* column.

> **Note:** For recall jobs to show in the report, they must be properly marked as recalls in ServiceTitan.