---
title: "How do I paste a Google or any 3rd party review link into the legacy job completion survey?"
slug: "how-do-i-paste-google-3rd-party-review-link-legacy-job-completion-survey"
updated: 2026-10-15T00:55:45Z
published: 2026-10-15T00:55:45Z
canonical: "help.servicetitan.com/how-do-i-paste-google-3rd-party-review-link-legacy-job-completion-survey"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I paste a Google or any 3rd party review link into the legacy job completion survey?

## Problem

The HTML for the Google review link is not working correctly in the email job completion survey.

## Solution

### Obtain your 3rd party review link

1. Go to your company's 3rd party review site directly to generate a review URL. Use [these](https://support.google.com/business/answer/3474122?hl=en#:~:text=To%20create%20and%20share%20a%20link%20or%20QR%20code%3A) steps to generate a customer-facing Google Business review link.
2. If you're adding the review link to the job completion survey text, make sure the URL isn't too long as that could cause mobile providers to Split the text into multiple messages.

> [!NOTE]
> **Note:** Reviews left on public review sites won't appear in ServiceTitan if you're just using the legacy Job Completion Surveys. Only the Reputation Management feature under Marketing Pro allows customer-facing reviews to sync into ServiceTitan. Click [here](/construction/docs/get-started-with-marketing-pro-reputation-management) for more information on Reputation Management.

### Customize the Legacy Job Completion Survey

1. Log in to your ServiceTitan account
2. Go to **Settings > Communications > Customer Notifications > Job Completion Surveys**.
  - To add the URL to the Text surveys:
    1. Click on the **Text** tab and then click **Customize**.
    2. Paste your review URL directly into the Message Content box wherever you want the URL to go.

> [!NOTE]
> **Note:** You cannot add HTML to text messages.
    3. Click the blue **Save** button at the top to save changes.
  - To add the URL to Email surveys:
    1. Go to the **Email** tab and click **Customize**.
    2. Paste the review link within the **Body** field.

> [!NOTE]
> **Note:** If you're proficient in HTML, you can click the **Edit Html** link above the *Body* and format your review link with display text.

**Example**: *<a href="examplereviewlink.com">Click here to leave us a review!</a>*
    3. Click **Save** to save changes.

### Test the survey to ensure the link works

- You can book and complete a job for a fake customer with your email address in the customer profile to see how the review link will appear in the customer-facing survey.
- Click [here](/construction/docs/legacy-job-completion-survey-didn-t-send) to see all the criteria that needs to be met for the legacy job completion survey to successfully send for a job.

Split determines how much credit each technician is getting for the job. For example: If two technicians perform work on a job, the split could be an even 50%-50%, or it could be 75%-25% if the first technician did a bulk of the work. By default 100% of the technician split will go to the first technician assigned to the job.

[Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

Tools for requesting, monitoring, and responding to online reviews across Google, Yelp, and other platforms.

**What it does:** Protects and grows a business's online reputation — the primary driver of inbound calls — by automating review requests and responses.

**Also called:** Review management, Online reviews

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

ServiceTitan's integrated marketing automation platform for email, SMS, direct mail, and digital ad campaigns.

**What it does:** Drives new customer acquisition and repeat revenue by automating targeted campaigns across multiple channels — all tied to actual job revenue.

**Also called:** ST Marketing, Marketing automation

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)