---
title: "How do I fix missing GPS coordinates for technicians on the Technician Location Exception Report?"
slug: "how-do-i-fix-missing-gps-coordinates-for-technicians-on-the-technician-location"
updated: 2026-10-15T00:58:59Z
published: 2026-10-15T00:58:59Z
canonical: "help.servicetitan.com/how-do-i-fix-missing-gps-coordinates-for-technicians-on-the-technician-location"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I fix missing GPS coordinates for technicians on the Technician Location Exception Report?

## Problem

GPS coordinates do not consistently appear for all technicians on the Technician Location Exception Report.

## Solution

### Workflow Summary

### Check technician devices

1. Go to **Settings** in the top toolbar.
2. In the side panel, go to **Integrations > GPS**.
3. Check which GPS providers you have currently set up.
4. Click **Edit** next to your GPS provider.
5. Select **Devices** from the options.
6. Check that all technicians have devices assigned to them.
7. Contact technicians who are missing GPS coordinates, and ask them to enable Location Services for ServiceTitan Mobile on their devices.
8. Wait a few minutes and refresh the Technician Location Exception report to see if the technicians show up.
9. If the issues continue, try [clearing your browser cookies and cache](/construction/docs/servicetitan-tips-and-tricks#clearing-your-cache).