---
title: "How do I find missing employees on the Master Pay File report?"
slug: "how-do-i-find-missing-employees-on-the-master-pay-file-report"
updated: 2026-10-15T01:22:50Z
published: 2026-10-15T01:22:50Z
canonical: "help.servicetitan.com/how-do-i-find-missing-employees-on-the-master-pay-file-report"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I find missing employees on the Master Pay File report?

## Problem

Two technicians are not visible on the Master Pay File report even though they should be included and you're not sure why this is happening.

## Solution

### Workflow Summary

You may be inadvertently filtering for something that excludes the technicians. Reset your filters and try searching again. You could also try clearing your browser cache to see if that helps.

### Check your report filters

1. In the *Master Pay File* report, select your desired date range in the **From - To** filter.
2. Go into each additional filter and make sure to deselect anything you have selected. This resets the filter to look for all results, instead of limiting the search to whatever you had selected. You can deselect them one at a time, or click the **X** in the filter to deselect all. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-do-i-find-missing-employees-on-the-master-pay-file-report-image-yrtt25pi.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A32Z&se=2026-10-31T03%3A38%3A32Z&sr=c&sp=r&sig=dPY8Wgfmg3DtowyyiOs7dE00MUcZUVAwIp1F%2BOYbFzE%3D)
3. When you're done resetting your filters, click **Run Report**.
4. You can then use the *Employee Name* column to make sure the employees that were previously missing are now in the report.
  1. Click the **Filter ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-do-i-find-missing-employees-on-the-master-pay-file-report-image-ikcwe6e5.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A32Z&se=2026-10-31T03%3A38%3A32Z&sr=c&sp=r&sig=dPY8Wgfmg3DtowyyiOs7dE00MUcZUVAwIp1F%2BOYbFzE%3D)** in the *Employee Name* column.
5. Enter the employee's name in the *Contains* field.
6. Click **Filter** to apply the search. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-do-i-find-missing-employees-on-the-master-pay-file-report-image-tboz83qz.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A32Z&se=2026-10-31T03%3A38%3A32Z&sr=c&sp=r&sig=dPY8Wgfmg3DtowyyiOs7dE00MUcZUVAwIp1F%2BOYbFzE%3D)
7. The report results will update and display only the line items associated with the employee's name you searched for.

### Clear cache in Chrome

1. On your computer, open *Google Chrome*.
2. At the top right, click **More ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-do-i-find-missing-employees-on-the-master-pay-file-report-image-oh5v00jg.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A32Z&se=2026-10-31T03%3A38%3A32Z&sr=c&sp=r&sig=dPY8Wgfmg3DtowyyiOs7dE00MUcZUVAwIp1F%2BOYbFzE%3D)** and then **Delete browsing data**.
3. A new window opens.
4. Select the **Advanced** tab.
5. From the *Time range* dropdown, select **All time**.
6. Select **Cookies and other site data** and **Cached images and files**.
7. Click **Clear data**.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-do-i-find-missing-employees-on-the-master-pay-file-report-image-jtfn22j5.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A32Z&se=2026-10-31T03%3A38%3A32Z&sr=c&sp=r&sig=dPY8Wgfmg3DtowyyiOs7dE00MUcZUVAwIp1F%2BOYbFzE%3D)