---
title: "How do I check my routing settings to see where my office main line is routing calls?"
slug: "how-do-i-check-my-routing-settings-to-see-where-my-office-main-line-is-routing-c"
updated: 2026-10-15T01:11:29Z
published: 2026-10-15T01:11:29Z
canonical: "help.servicetitan.com/how-do-i-check-my-routing-settings-to-see-where-my-office-main-line-is-routing-c"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I check my routing settings to see where my office main line is routing calls?

## Problem

The Dialpad is not routing calls to the correct departments/contact centers.

## Solution

In Dialpad, access the *Admin Settings* to review and adjust the call routing and business hours settings, including any routing configurations for departments or contact centers.

### Edit Call Routing

1. In [Dialpad](https://dialpad.com/officesettings), go to your **Admin Settings**.
2. Select **Office > Main Line**.
3. Click **Business hours & call routing** and then select **Edit Call Routing**.
4. Check the *Routing Options* settings.
5. If the calls are routed to a department/contact center, check the *Routing Options* for the department or the contact center.