---
title: "How can I track and analyze service call codes in reports?"
slug: "how-can-i-track-and-analyze-service-call-codes-in-reports"
updated: 2026-10-15T01:23:17Z
published: 2026-10-15T01:23:17Z
canonical: "help.servicetitan.com/how-can-i-track-and-analyze-service-call-codes-in-reports"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I track and analyze service call codes in reports?

## Introduction

Group and filter reports by service call codes so you can see which codes are most used.

## Problem

You want to know if there’s a way to track and analyze service call codes in reports.

## Solution

### Workflow Summary

Start by [creating a custom report](/construction/docs/create-custom-reports) that includes the *Item Code* data field. Report templates that include *Item Code* include:

- Invoice Items
- Invoice Items by Technician
- Inventory Line Items
- Customer Memberships
- Recurring service events
- Aggregate Inventory Stock
- Aggregate Inventory Stock Report for Serialized Items

After you create and run the report:

**Group by Item Code**

1. Drag the **Item Code** column to the area above the report that says *Drag a column header and drop it here to group by that column*.
2. This groups the report by each item code, showing totals for each code.

**Filter by Item Code**

1. Click the **Filter** icon on the *Item Code* column.
2. Enter the item number in the *Contains* box and then click **Filter**.
3. The report shows how many of that item code were used on that line item and the total number used in the report.

When sold, a customer membership is configured from the membership type. You add customer-specific details like billing information, service location, and recurring services.

[Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

Recurring service events appear in Follow Ups where they can be booked into jobs. They are scheduled based on the frequency details of a service location's recurring services. The recurring service event includes details from the recurring service to help job booking.

[Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)