---
title: "How can I see manual SMS messages sent to customers?"
slug: "how-can-i-see-manual-sms-messages-sent-to-customers"
updated: 2026-10-15T01:22:54Z
published: 2026-10-15T01:22:54Z
canonical: "help.servicetitan.com/how-can-i-see-manual-sms-messages-sent-to-customers"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I see manual SMS messages sent to customers?

## Problem

You need see all text messages sent to customers, excluding those sent from an automated marketing campaign. You can create a report showing manual SMS messages to customers without marketing automations.

## Solution

### Create a report based on the SMS Sent report template

1. Go to **Reports** in the main navigation menu.
2. Click **Create Report**.
3. Under *Choose report type*, select **All**.
4. Under *Select a report template*, select **SMS Sent**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-can-i-see-manual-sms-messages-sent-to-customers-image-bom55zq8.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A50%3A46Z&se=2026-10-31T02%3A50%3A46Z&sr=c&sp=r&sig=jHW0FHZncwnv5zG79wZ1EhCHWyUu3EU8BE67wMyPLpQ%3D)
5. In the *Columns to be displayed in the report*s section, review the default columns.
6. Add or remove additional columns from your report, then click **Next**.
7. Give the report a name, select the category where the report displays on the main Reports screen, and provide an optional description for the report.
8. When you're finished, click **Save**.
9. Use the filters to narrow down your report results, then click **Run Report**.
10. The report runs, displaying your results in a table. By default, the report shows both text messages sent to technicians and sent to customers.
11. You can update the report to only view text messages sent to customers by clicking the **Filter ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-can-i-see-manual-sms-messages-sent-to-customers-image-rw6omvh3.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A50%3A46Z&se=2026-10-31T02%3A50%3A46Z&sr=c&sp=r&sig=jHW0FHZncwnv5zG79wZ1EhCHWyUu3EU8BE67wMyPLpQ%3D)** in the *Customer Name* column.
12. In the first field, select **Is not empty** from the dropdown. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-can-i-see-manual-sms-messages-sent-to-customers-image-r1h260ur.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A50%3A46Z&se=2026-10-31T02%3A50%3A46Z&sr=c&sp=r&sig=jHW0FHZncwnv5zG79wZ1EhCHWyUu3EU8BE67wMyPLpQ%3D)
13. Then, click **Filter**.
14. The report results will update, showing only texts sent to customers.

Targeted text message campaigns sent to customer segments through Marketing Pro.

**What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers.

**Also called:** Text marketing, SMS marketing

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** Text Campaigns