---
title: "Online payment notifications not arriving by email"
slug: "how-can-i-receive-email-alerts-for-online-payments-only"
updated: 2026-10-15T01:02:02Z
published: 2026-10-15T01:02:02Z
canonical: "help.servicetitan.com/how-can-i-receive-email-alerts-for-online-payments-only"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Online payment notifications not arriving by email

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A47%3A53Z&se=2026-10-31T04%3A47%3A53Z&sr=c&sp=r&sig=ZNoH6zUQZVloeLp0zw%2BxQy3CN7pAyEHbwdlIrUT%2BOcA%3D) Troubleshooting **Role:** Administrator · Bookkeeper · Office Admin**Area:** Online Payments, Invoicing · All versions

## **What you're seeing**

You're receiving online payments from customers, but no email notification arrives when a payment comes in. You want an alert each time an online payment is made, and right now those alerts aren't reaching your inbox.

## **Why this happens**

There's one common reason.

**Reason 1**

**No notification email address has been added.** No email address has been added to the online payment notification list. Until at least one address is entered there, ServiceTitan has nowhere to send the payment alert.

## **How to fix it**

### **1****Add an email to the payment notification list**

1. Go to the navigation bar and click **Settings**.
2. In the side panel, click **Invoicing > Online Payments**.
3. Find the **Add emails for payment notification** section.
4. Enter the email address that should receive alerts, then click **Plus** to add it. Repeat for each address you want to notify.
5. Click **Save**.

> [!NOTE]
> **✓ Done ·** The email address now appears in the **Add emails for payment notification** list. The next online payment you receive triggers an alert to that address.

## **Still not working?**

Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The email address(es) you added to the notification list
- A recent online payment that should have triggered an alert (customer name and date)
- Whether any alert arrived at all, or none
- That you've confirmed the address is saved under **Settings > Invoicing > Online Payments**

## **Want to learn more?**

[**Guide to Online Payments ›**](https://help.servicetitan.com/construction/docs/guide-to-online-payments) Full overview of setting up, accepting, and managing online payments in ServiceTitan.