Problem
You updated the address in Settings > Business Units, but your invoices still display the old address.
Why this happens
Several settings control the address that appears on invoices. Updating your general business unit address does not automatically update the address on your invoices. The address on your invoices comes from a specific field called Invoice Header, which is separate from the general business unit address fields.
Other factors, such as custom document templates and already-generated invoices, can also prevent the updated address from appearing on your invoices.
Solution
Check each of the following areas, in order, until your invoices display the correct address.
Check 1: Update the Invoice Header field
The Invoice Header field controls the company name, address, phone number, and other text that appears at the top of your printed and emailed invoices. This field is separate from the general address fields on the business unit settings page.
Go to Settings > Operations > Business Units.
Select the business unit and click Edit.
Scroll down to the Invoice Header field.
Confirm the address in the Invoice Header field is correct. If it still shows the old address, update it to the new address.
Click Save.
Repeat these steps for each business unit that needs an address update.
Note: The general address fields (street, city, state, and zip) on the business unit page are used for internal purposes and do not appear on customer-facing invoices. To change the address on your invoices, update the Invoice Header field specifically.
Check 2: Verify the Official Name field
The Official Name field on the business unit settings page controls the legal or official company name that appears on invoices and other customer-facing documents. If the company name on your invoices is incorrect, check this field.
Go to Settings > Operations > Business Units.
Select the business unit and click Edit.
Confirm the Official Name field displays the correct company name.
Click Save.
Note: The Official Name field is different from the internal Name field. The internal name is for your reference only and does not appear on customer invoices.
Check 3: Check for a custom document template
If your account uses the Document Templates feature (Template Manager), a custom invoice template may override the address from your business unit settings. In this case, updating the Invoice Header field alone does not change what appears on your invoices.
Go to Settings > Document Templates.
Check if a custom invoice template is assigned as the default for your business unit.
If a custom template is in use, open the template in the editor and update the address information in the template design.
Publish the updated template.
Note: Account configuration is required to use Document Templates. Contact Technical Support for details. If you do not see a Document Templates option in Settings, your account uses the default invoice format and this check does not apply to you.
Check 4: Confirm changes apply to new invoices only
Changes to the Invoice Header, Official Name, or document template apply to invoices generated after the change. Invoices that were already printed, emailed, or generated before the update continue to display the old address.
To verify the change is working:
Create or complete a new job after updating the address.
Print or email the new invoice.
Confirm the new address appears on the invoice.
If the address on existing invoices needs to be corrected, resend the invoice after updating the address settings to generate a new version with the correct information.
Still not working?
If the address on new invoices still does not reflect the changes after completing all the checks above, contact Technical Support for assistance.