---
title: "How can I fix custom PDF forms not loading in ServiceTitan Mobile?"
slug: "how-can-i-fix-custom-pdf-forms-not-loading-in-servicetitan-mobile"
updated: 2026-10-15T00:41:43Z
published: 2026-10-15T00:41:43Z
canonical: "help.servicetitan.com/how-can-i-fix-custom-pdf-forms-not-loading-in-servicetitan-mobile"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I fix custom PDF forms not loading in ServiceTitan Mobile?

## Problem

Technicians can't open custom fillable PDF forms in the ServiceTitan mobile app. The error message displayed is: "Error: could not open the form."

## Solution

### Fully close the ServiceTitan app

Before uninstalling or reinstalling the app, ensure it's fully closed:

1. **On iOS:**
  1. Swipe up from the bottom of the screen and pause in the middle to view open apps.
  2. Locate the ServiceTitan app and swipe up on it to close.
2. **On Android:**
  1. Tap the square or recent apps icon at the top bottom right.
  2. Find the ServiceTitan app and swipe it away or tap **Close All**.
3. Reopen the app and check if the issue is resolved.

### Uninstall and reinstall the ServiceTitan app

If the issue persists, proceed with uninstalling and reinstalling:

1. Press and hold the ServiceTitan app icon on your home screen.
2. Tap **Uninstall** (Android) or **Remove App** > **Delete App** (iOS).
3. Open the **Google Play Store** (Android) or **App Store** (iOS).
4. Search for ServiceTitan.
5. Tap **Install** to download and install the app.
6. Launch the app and log in with your technician credentials.
7. Go to the *Forms* section and try opening a custom fillable PDF form.