---
title: "How can I find the average on hold time for calls?"
slug: "how-can-i-find-the-average-on-hold-time-for-calls"
updated: 2026-10-15T01:12:09Z
published: 2026-10-15T01:12:09Z
canonical: "help.servicetitan.com/how-can-i-find-the-average-on-hold-time-for-calls"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I find the average on hold time for calls?

## Problem

You need to find the average on hold time for calls using Phones Pro and Dialpad.

## Solution

You can view the average wait time for calls in the *Analytics* section of your dashboard in Dialpad.

### View average wait time for calls

1. In Dialpad, go to the *Analytics* section of your dashboard.
2. Filter the dashboard to show analytics for the Call Center.
3. Select the **Queue** tab in the *Analytics* section.
4. Review the average wait time for calls. ![The UI of the Analytics section in Dialpad](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-can-i-find-the-average-on-hold-time-for-calls-image-0jxtd71e.png?sv=2026-02-06&spr=https&st=2026-10-31T04%3A49%3A50Z&se=2026-10-31T05%3A49%3A50Z&sr=c&sp=r&sig=jUyRCi%2Bn7dPtwvAXcSHac%2B4SUdE5Sh2JpRI7%2Fb1PuYY%3D)

ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records.

**What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs.

**Also called:** ST Phones, Integrated phone system

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)