---
title: "How can I find an open jobs by customer report?"
slug: "how-can-i-find-an-open-jobs-by-customer-report"
updated: 2026-10-15T00:53:54Z
published: 2026-10-15T00:53:54Z
canonical: "help.servicetitan.com/how-can-i-find-an-open-jobs-by-customer-report"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I find an open jobs by customer report?

## Problem

- Where can I find an open jobs by customer report?
- How can I customize this report for daily updates?

## Solution

To track open jobs by customer, you can use the Job Costing Summary report.

### Customize the Job Costing Summary report

1. Go to the navigation bar and click **Reports**.
2. Search for and select the **Job Costing Summary Report**.
3. From the **Filter by** dropdown, select **Job Creation Date**.
4. Select the dates you want to run the report for.
5. Select **Edit Columns**.
6. Select **Completion Date**, **Customer Name** or **Customer ID**, **Status**, and any other columns you want to include in the report.
7. Click **Apply** to add the columns to the report.
8. Click **Run Report**.
9. Drag the *Customer Name* or *Customer ID* column header and drop it on the purple bar above the report to group your results by customer.
10. Click **Filter ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-can-i-find-an-open-jobs-by-customer-report-image-l7ui9z6y.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A50%3A14Z&se=2026-10-31T02%3A50%3A14Z&sr=c&sp=r&sig=CiLzZSVXhp099ymtH7n6V1wX8RHscuj8aWqssjuvAcY%3D)** for the *Completion Date* column, select **Is Null**, and click **Filter**. This filters the report to only show jobs that haven't been completed.
11. (Optional) Click **Filter ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-can-i-find-an-open-jobs-by-customer-report-image-ojnsrpif.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A50%3A14Z&se=2026-10-31T02%3A50%3A14Z&sr=c&sp=r&sig=CiLzZSVXhp099ymtH7n6V1wX8RHscuj8aWqssjuvAcY%3D)** for the *Status* column, select **Is not one of canceled**, and click **Filter**. This excludes canceled jobs from the report.
12. Click **Save Changes** to save these report settings for future use.

This process allows you to create a report showing open jobs by customer for your selected date range.

The calculation of actual costs (labor, materials, overhead) against revenue for each job to determine true profitability.

**What it does:** Shows which job types, technicians, or BUs are truly profitable after accounting for all costs, not just top-line revenue.

**Also called:** Job profitability, Cost tracking

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)