---
title: "How can I check if I have the Follow Up Leads feature enabled?"
slug: "how-can-i-check-if-i-have-the-follow-up-leads-feature-enabled"
updated: 2026-10-15T00:54:55Z
published: 2026-10-15T00:54:55Z
canonical: "help.servicetitan.com/how-can-i-check-if-i-have-the-follow-up-leads-feature-enabled"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I check if I have the Follow Up Leads feature enabled?

## Problem

You want to know if you have the Follow Up Leads feature enabled on your account.

## Solution

1. Check if the feature is enabled by going to the navigation bar and hovering over **Follow Up**. In the menu that opens, look for the *Leads* option.
2. If the *Leads* option is not visible, contact [Technical Support](http://go.servicetitan.com/ask) and request account configuration of the following features:
  1. Create leads from Unbooked calls and bookings
  2. Asking for the reason when dismissing a booking

> [!NOTE]
> **Note:** If your account is configured for it and you're an administrator, you can check this yourself in **Settings > Your Account > Feature Configurations**.
3. Verify the feature is now visible. You may need to refresh your page or sign out and back into your account.
4. Ask your account administrator to [set up call reasons for leads](/construction/docs/set-up-call-reasons) so you can begin [capturing leads for follow up](/construction/docs/leads-home#key-workflows).

> [!NOTE]
> **Note:** After the initial configuration, there may be a delay for the Leads section showing in Follow Up.

A CSR answers a call lead, but no job is booked. This is an unbooked call. What this triggers in ServiceTitan Unbooked calls will have an impact on the CSR call booking rate (CSR conversion rate). • On the dashboard: You'll see unbooked calls in the Unbooked Calls section of the dashboard.

[Learn more →](https://help.servicetitan.com/docs/understanding-calls-vocab) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)