---
title: "How can I activate a technician's account when the system states that their email and phone number already exist?"
slug: "how-can-i-activate-technicians-account-when-system-states-email-phone-exist"
updated: 2026-10-15T01:33:51Z
published: 2026-10-15T01:33:51Z
canonical: "help.servicetitan.com/how-can-i-activate-technicians-account-when-system-states-email-phone-exist"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I activate a technician's account when the system states that their email and phone number already exist?

## Problem

When I try to activate a technician's account, I receive the following error messages: "User with this email already exists" and "User with this mobile number already exists.

## Solution

When you get such error messages, the technician already has an account with the same email address and phone number.

### Filter technician records

1. Go to the navigation bar and click **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-can-i-activate-a-technicians-account-when-the-system-states-that-their-email-and-phone-number-already-exist-image-vhnfqi65.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A47%3A14Z&se=2026-10-31T04%3A47%3A14Z&sr=c&sp=r&sig=UOj972Ae%2BsbqyN2TaMtiaAPkrgleUCkUs3Y6VxwJY5A%3D)**.
2. In the side panel, click **People > Technicians**.
3. Click **Filter** to filter by active and inactive technicians.
4. Search for the technician's name and click **Edit**.

You can either:

- Activate the technician if their profile is inactive:

In the Technician Profile, click **Profile Actions** and select the **Activate Technician** option.

> [!NOTE]
> **Note:** Make sure to enable the Enable Mobile Access toggle.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-can-i-activate-a-technicians-account-when-the-system-states-that-their-email-and-phone-number-already-exist-image-p7tsuovy.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A47%3A14Z&se=2026-10-31T04%3A47%3A14Z&sr=c&sp=r&sig=UOj972Ae%2BsbqyN2TaMtiaAPkrgleUCkUs3Y6VxwJY5A%3D)

- Remove the technician's email address and phone number from the existing profile if you're going to create a new account

The user record for a field technician in ServiceTitan, containing schedule, skills, pay rates, certifications, and performance history.

**What it does:** Centralizes all information needed to schedule, pay, and evaluate a technician from a single record.

**Also called:** Tech profile, Field user record

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)