---
title: "How can I activate a new user in Enterprise Hub when the initial email invite isn't being sent, and how can they access TitanAdvisor for training?"
slug: "how-can-i-activate-new-user-enterprise-hub-initial-email-not-sent"
updated: 2026-10-15T00:33:48Z
published: 2026-10-15T00:33:48Z
canonical: "help.servicetitan.com/how-can-i-activate-new-user-enterprise-hub-initial-email-not-sent"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I activate a new user in Enterprise Hub when the initial email invite isn't being sent, and how can they access TitanAdvisor for training?

## Problem

New users added to Enterprise Hub don't receive initial invitation emails. The system shows *Invite Sent* but emails don't arrive in inbox or spam folders. Users can't reset passwords because accounts remain inactive. Titan Advisor training is accessible through Enterprise Hub.

## Solution

### Resolve email invitation issues

1. Contact [ServiceTitan support](http://go.servicetitan.com/ask) to check the email bounce list.
2. Ask support to remove the user's email from the bounce list.
3. In Enterprise Hub, click **Resend Invite** for the user.
4. Verify the user receives the invitation email.
5. Have the user complete the activation process using the email link.

### Access TitanAdvisor for training

1. Go to [https://enterprise-hub.servicetitan.com](https://enterprise-hub.servicetitan.com) and log in with your credentials.
2. In the [My Tenants](/construction/docs/manage-tenants-in-enterprise-hub#manage-your-tenants) section, select the tenant and click **Sign in** and you are redirected to ServiceTitan and logged in as the selected tenant with your company name.
3. Click ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-titan-advisor-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A55Z&se=2026-10-31T02%3A43%3A55Z&sr=c&sp=r&sig=7hxNkII%2FDUHc%2F%2FmR1prfihh1qe9gl66FZa1Tb540GeQ%3D) to access training materials. For more, see [Explore TitanAdvisor](/construction/docs/titanadvisor-home).