---
title: "How can I access the call routing section in the settings of Dialpad?"
slug: "how-can-i-access-the-call-routing-section-in-the-settings-of-dialpad"
updated: 2026-10-15T01:13:29Z
published: 2026-10-15T01:13:29Z
canonical: "help.servicetitan.com/how-can-i-access-the-call-routing-section-in-the-settings-of-dialpad"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I access the call routing section in the settings of Dialpad?

## Problem

You are not sure how to edit the call routing for the main line, department, or contact center.

## Solution

As a DialPad admin, adjust call routing for main lines, departments, or contact centers via **Admin Settings**. Navigate to **Main Line**, **Departments**, or **Ai Contact Centers**, and access **Business Hours & Call Routing**.

### Access the call routing section

1. In your Dialpad account, go to the **Admin Settings**.
2. Select **Main Line**, **Departments,** or **Ai Contact Centers**.
3. Go to **Business Hours & Call Routing**.
4. Click **Edit Call Routing** to access and adjust your call routing settings as needed. ![Cursor clicking edit call routing in the Main Line](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-can-i-access-the-call-routing-section-in-the-settings-of-dialpad-image-4oi0zzgv.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A28Z&se=2026-10-31T03%3A40%3A28Z&sr=c&sp=r&sig=yM8zllb1qPeGxgvlfg6IKQAduXECdVn1sLxus4Ynmqc%3D)

> [!NOTE]
> **Note:** The main line is likely just the starting point for your call routing and may forward to a contact center or a department.