---
title: "Get the recommended hardware for Phones Pro"
slug: "get-the-recommended-hardware-for-phones-pro"
updated: 2026-10-15T01:10:12Z
published: 2026-10-15T01:10:12Z
canonical: "help.servicetitan.com/get-the-recommended-hardware-for-phones-pro"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get the recommended hardware for Phones Pro

## Overview

Learn about your recommended hardware options and how to order your hardware of choice for Phones Pro. Check out the video to learn more about supported headsets, what it means for a headset to be supported or unsupported, how to set up your headset for the first time, and any common issues you may run into with headsets.

[Phones Pro_ Headsets Video](https://fast.wistia.net/embed/iframe/9d3uvgsn4v?web_component=true&seo=true&videoFoam=false)

---

### 

#### Who uses this feature

- Administrators
- Account configuration is required to use this feature. Please contact [Technical Support](https://go.servicetitan.com/#/ask) for details.
- Applies to all business types

## Things to know

- We can't guarantee that any hardware not covered by this list will work as intended with ServiceTitan Phones Pro.
- To get the most out of ServiceTitan Phones Pro, use an embedded softphone with a headset, rather than a physical desk phone. For more, see [Choose your phone type for Phones Pro](/construction/docs/choose-your-phone-type-for-phones-pro).
- We recommend using the embedded softphone with headsets instead of a physical desk phone.
- This article refers to headsets for the softphone. See [Choose your phone type for Phones Pro](/construction/docs/choose-your-phone-type-for-phones-pro) to see the difference in phone types.
- Desk Phones can only be assigned to one user. If the phone is provisioned to another user, then remove the phone from the previous user and provision the phone for the correct user.

## Overview: Recommended hardware options

See the list below for recommended hardware for ServiceTitan Phones Pro. All items here are fully tested by Dialpad, our telephony provider:

| ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/get-the-recommended-hardware-for-phones-pro-image-e8yql6w5.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A40Z&se=2026-10-31T03%3A38%3A40Z&sr=c&sp=r&sig=90bJVDEk01oKPxz54%2BU4MhmTxhsPwWe7sSgk8du0ZjQ%3D) | [Plantronics Blackwire C3210 (Wired)](https://www.poly.com/us/en/products/headsets/blackwire/blackwire-3200) |
| --- | --- |
| ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/get-the-recommended-hardware-for-phones-pro-image-qwc846ng.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A40Z&se=2026-10-31T03%3A38%3A40Z&sr=c&sp=r&sig=90bJVDEk01oKPxz54%2BU4MhmTxhsPwWe7sSgk8du0ZjQ%3D) | [Poly VVX 250 (with power supply)](https://www.poly.com/us/en/products/phones/vvx/vvx-250) |
| ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/get-the-recommended-hardware-for-phones-pro-image-utgm9w1d.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A40Z&se=2026-10-31T03%3A38%3A40Z&sr=c&sp=r&sig=90bJVDEk01oKPxz54%2BU4MhmTxhsPwWe7sSgk8du0ZjQ%3D) | [Poly VVX 350 (with power supply)](https://www.poly.com/us/en/products/phones/vvx/vvx-350) |
| ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/get-the-recommended-hardware-for-phones-pro-image-zplgprfk.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A40Z&se=2026-10-31T03%3A38%3A40Z&sr=c&sp=r&sig=90bJVDEk01oKPxz54%2BU4MhmTxhsPwWe7sSgk8du0ZjQ%3D) | [Poly Voyager Focus UC (Wireless)](https://www.poly.com/us/en/products/headsets/voyager/voyager-focus-uc) |
| ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/get-the-recommended-hardware-for-phones-pro-image-88o784zp.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A40Z&se=2026-10-31T03%3A38%3A40Z&sr=c&sp=r&sig=90bJVDEk01oKPxz54%2BU4MhmTxhsPwWe7sSgk8du0ZjQ%3D) | [Plantronics Voyager 8200 (Wireless)](https://www.poly.com/us/en/products/headsets/voyager/voyager-8200-uc) |
| ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/get-the-recommended-hardware-for-phones-pro-image-e6ej6qem.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A40Z&se=2026-10-31T03%3A38%3A40Z&sr=c&sp=r&sig=90bJVDEk01oKPxz54%2BU4MhmTxhsPwWe7sSgk8du0ZjQ%3D) | [Plantronics Voyager 6200 (Wireless)](https://www.poly.com/us/en/products/headsets/voyager/voyager-6200-uc) |
| ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/get-the-recommended-hardware-for-phones-pro-image-rezj8wy3.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A40Z&se=2026-10-31T03%3A38%3A40Z&sr=c&sp=r&sig=90bJVDEk01oKPxz54%2BU4MhmTxhsPwWe7sSgk8du0ZjQ%3D) | [Plantronics Voyager 5200 (Wireless)](https://www.poly.com/us/en/products/headsets/voyager/voyager-5200) |
| ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/get-the-recommended-hardware-for-phones-pro-image-cfjvr9lr.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A40Z&se=2026-10-31T03%3A38%3A40Z&sr=c&sp=r&sig=90bJVDEk01oKPxz54%2BU4MhmTxhsPwWe7sSgk8du0ZjQ%3D) | [Jabra Evolve 40 (Wired)](https://www.jabra.com/business/office-headsets/jabra-evolve/jabra-evolve2-40) |
| ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/get-the-recommended-hardware-for-phones-pro-image-t432tcf7.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A40Z&se=2026-10-31T03%3A38%3A40Z&sr=c&sp=r&sig=90bJVDEk01oKPxz54%2BU4MhmTxhsPwWe7sSgk8du0ZjQ%3D) | [Jabra Evolve 65 (Wireless)](https://www.jabra.com/business/office-headsets/jabra-evolve/jabra-evolve2-65) |
| ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/get-the-recommended-hardware-for-phones-pro-image-5fw495yl.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A40Z&se=2026-10-31T03%3A38%3A40Z&sr=c&sp=r&sig=90bJVDEk01oKPxz54%2BU4MhmTxhsPwWe7sSgk8du0ZjQ%3D) | [Jabra Evolve 75 (Wireless)](https://www.jabra.com/business/office-headsets/jabra-evolve/jabra-evolve2-75) |
| ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/get-the-recommended-hardware-for-phones-pro-image-dw0b16yc.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A40Z&se=2026-10-31T03%3A38%3A40Z&sr=c&sp=r&sig=90bJVDEk01oKPxz54%2BU4MhmTxhsPwWe7sSgk8du0ZjQ%3D) | [Jabra Engage 50 (Wired)](https://www.jabra.com/business/office-headsets/jabra-engage/jabra-engage-50##5099-610-189) |
| ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/get-the-recommended-hardware-for-phones-pro-image-e9rnz28j.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A40Z&se=2026-10-31T03%3A38%3A40Z&sr=c&sp=r&sig=90bJVDEk01oKPxz54%2BU4MhmTxhsPwWe7sSgk8du0ZjQ%3D) | [Yealink T33G](https://www.yealink.com/en/product-detail/ip-phone-t33g) |
| ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/get-the-recommended-hardware-for-phones-pro-image-evvfj8cy.jpg?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A40Z&se=2026-10-31T03%3A38%3A40Z&sr=c&sp=r&sig=90bJVDEk01oKPxz54%2BU4MhmTxhsPwWe7sSgk8du0ZjQ%3D) | [Yealink T46U](https://www.yealink.com/en/product-detail/ip-phone-t46u) |
| ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/get-the-recommended-hardware-for-phones-pro-image-lt8lauik.jpg?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A40Z&se=2026-10-31T03%3A38%3A40Z&sr=c&sp=r&sig=90bJVDEk01oKPxz54%2BU4MhmTxhsPwWe7sSgk8du0ZjQ%3D) | [Yealink T48U](https://www.yealink.com/en/product-detail/ip-phone-t48u) |
| ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/get-the-recommended-hardware-for-phones-pro-image-j8i054nn.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A40Z&se=2026-10-31T03%3A38%3A40Z&sr=c&sp=r&sig=90bJVDEk01oKPxz54%2BU4MhmTxhsPwWe7sSgk8du0ZjQ%3D) | [Yealink T54W](https://www.yealink.com/en/product-detail/ip-phone-t54w) |

For more information on equipment, contact [Technical Support.](https://go.servicetitan.com/#/ask)

## Manage Poly Desk Phones

If you want to use Poly desk phones, follow these instructions:

> [!NOTE]
> **Note:** Check out this [article](https://help.dialpad.com/docs/supported-desk-and-room-phones) to learn about supported desk phones.

- Assign your desk phone with Dialpad. For more, see [Manage a Use Desk Phone](https://help.dialpad.com/hc/en-us/articles/211425743-Manage-a-User-Desk-Phone).
- Obtain a unique IP address. For more on how to find an IP address, check this [video](https://www.youtube.com/watch?v=2-ezhvMMaYo).

> [!NOTE]
> **Note:** If your phone doesn't display an IP address, check if the phone is plugged in.
- Check the unique MAC address. For more on how to find a MAC address, check out this [video](https://www.youtube.com/watch?v=2-ezhvMMaYo).
- If you have issues with your Desk Phone, factory reset the phone. For more on how to do that, check out this [video](https://www.youtube.com/watch?v=oBujpGWXaPQ).

> [!NOTE]
> **Note:** When you factory reset the phone, set your MAC address as a password.

## Want to learn more?

- See [Choose your phone type for Phones Pro](/construction/docs/choose-your-phone-type-for-phones-pro)
- See [Phones Pro](/construction/docs/phones-pro-home)

ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records.

**What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs.

**Also called:** ST Phones, Integrated phone system

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)