--- title: "Get started with Marketing Pro Reputation Management" slug: "get-started-with-marketing-pro-reputation-management-1" updated: 2026-10-15T00:56:42Z published: 2026-10-15T00:56:42Z canonical: "help.servicetitan.com/get-started-with-marketing-pro-reputation-management-1" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Get started with Marketing Pro Reputation Management ## Overview Use Marketing Pro Reputation to send, manage, and track your business reviews sent through SMS texts or emails. Effective use of Marketing Pro Reputation raises your brand awareness and helps you increase your marketing revenue. --- ### #### Who uses this feature - Marketing managers, business owners, and other marketers on your team - Primarily benefits Commercial Service and Replacement business types and Residential Service and Replacement business types - Applies to all trades #### Feature configuration - To get started with Marketing Pro Ads, request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro/marketing), or reach out to your Customer Success Manager (CSM) or Pro Account Manager. ## Things to know - Before you start using Marketing Pro Reputation, set your Marketing Pro email settings. For more, see [Manage Marketing Pro settings](/v1/docs/manage-marketing-pro-settings). ## Marketing Pro Reputation overview Marketing Pro Reputation includes the following sections: - **Reputation Overview:** Use the Reputation Overview dashboard to track and improve your visibility and reputation in local search. This comprehensive dashboard allows you to monitor local search rank, potential search leads, local search views, and more. It also offers guidance on best practices and actions to improve your outcomes. For more, see [Use Marketing Pro Reputation analytics](/construction/docs/use-marketing-pro-reputation-analytics). - **Review Generation:** Create templates for SMS and email messages, and select the social media accounts included in every template. - **Review Requests:** View the review requests list and resend surveys. For more, see [Manage review requests](/construction/docs/manage-review-requests). - **Reviews:** Create, manage, and respond to reviews from your customers. For more, see [Manage reviews](/construction/docs/manage-reviews). - To create business surveys sent through SMS texts: - [Use Recommended Setup to create an SMS survey](/construction/docs/use-recommended-setup-to-create-an-sms-survey-1) - [Use Default Setup to create an SMS survey](/construction/docs/use-default-setup-to-create-an-sms-survey-1) - [Use Advanced Setup to create an SMS survey](/construction/docs/use-advanced-setup-to-create-an-sms-text-message-survey-1) - To create business surveys sent through emails: - [Use Default Setup to create an email survey](/construction/docs/use-default-setup-to-create-an-email-survey-1) - [Use Advanced Setup to create an email survey](/construction/docs/use-advanced-setup-to-create-an-email-survey-1) - **Locations:** Create and manage locations to automatically connect any supported social account you have to ServiceTitan Marketing Pro Reputation. For more, see [Create Locations in Reputation Management](/v1/docs/create-locations-in-reputation-management). - **Alerts:** Create alerts to remind your team to respond, match, verify, and work on the SMS and email review requests sent to them. For more, see [Create alerts in Reputation Management](/construction/docs/create-alerts-in-reputation-management). ## FAQ --- ### #### What is Marketing Pro - Reputation? How does it work? Marketing Pro - Reputation is a reputation management tool that allows you to manage your business listings across over 60+ sites, generate reviews, and monitor and respond to reviews from one consolidated feed. For more information, see [Getting Started with Reputation Management](/construction/docs/get-started-with-marketing-pro-reputation-management). #### Can I just get Marketing Pro - Reputation and not get an email or direct mail? No, Marketing Pro includes all three components and is sold as one package. #### How does Marketing Pro - Reputation help with SEO? - First, this tool provides listings management which allows you to enter your company's name, address, and phone number (NAP) once in the Knowledge Graph and have a consistent NAP across over 60+ sites. This consistency builds trust with both customers and search engines. - Second, Marketing Pro - Reputation allows you to generate, monitor, and respond to reviews. The more quality reviews your business can generate, the more confidence both customers and search engines have in your business. #### Does Marketing Pro - Reputation include social media monitoring? No, this tool includes management of business listings, review generation, review monitoring, and response only. #### How retroactive is Reputation Management when being turned on for the first time? When activated and set up correctly, Reputation Management pulls all of your Google and Facebook reviews from all time. This includes every review you’ve ever received on these platforms. #### Does ServiceTitan support the Google My Business text integration? No, Google My Business texts cannot be received directly in ServiceTitan. #### Can I prevent reviews from sending for certain business units or job types? Reach out to the third-party reputation management platform because the data that ServiceTitan sends includes the business unit and job type. This allows the third-party platform to create better workarounds. ## Want to learn more? - See [Manage reviews](/construction/docs/manage-reviews) - See [Manage review requests](/construction/docs/manage-review-requests) ServiceTitan's integrated marketing automation platform for email, SMS, direct mail, and digital ad campaigns. **What it does:** Drives new customer acquisition and repeat revenue by automating targeted campaigns across multiple channels — all tied to actual job revenue. **Also called:** ST Marketing, Marketing automation **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Targeted text message campaigns sent to customer segments through Marketing Pro. **What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers. **Also called:** Text marketing, SMS marketing **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** Text Campaigns Automated SMS or email requests sent to customers post-job asking them to leave a review on Google or other platforms. **What it does:** Increases review volume and star ratings — directly impacting organic search rankings and inbound lead flow. **Also called:** Review ask, Post-job review prompt **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Tools for requesting, monitoring, and responding to online reviews across Google, Yelp, and other platforms. **What it does:** Protects and grows a business's online reputation — the primary driver of inbound calls — by automating review requests and responses. **Also called:** Review management, Online reviews **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)