---
title: "Fix call forwarding issues"
slug: "fix-call-forwarding-issues"
updated: 2026-10-15T01:25:22Z
published: 2026-10-15T01:25:22Z
canonical: "help.servicetitan.com/fix-call-forwarding-issues"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Fix call forwarding issues

## Overview

Call forwarding is a feature that is controlled by your phone provider. This article provides several troubleshooting tips to fix common call forwarding issues.

---

### 

#### Who uses this feature

- Administrators
- Applies to all business types

## 

## Forward your calls

- If you are using a VoIP system:
  - You need to forward your lines to the phone number given to you in your phone provider portal.
  - It’s important to have calls forwarded to us 24/7 with a designated number of dial attempts made. For example, after five rings, the phone call is forwarded to Scheduling Pro.
    - This includes ServiceTitan Phones Pro. Changes are made in the ​​Dialpad app.
- If you are using a telecom provider (For example, AT&T, Verizon, T-Mobile, etc.):
  - You need to speak with your customer representative or account manager and have them input the number provided to forward your lines over.
  - Be sure to specify that you are forwarding calls during the day for overflow and after hours.

## Perform a call forward test

After you have the call forwarding number set up in your system, you can perform a call forward test. It's very important to confirm the following:

- Your phones are forwarding correctly and that the calls are going to Scheduling Pro.
- Our Live Agent sees the originating phone number (your customer's number) popping up in our CRM when we receive your calls.
  - Our Agents will confirm the number they see on the caller ID on each call.
- You can call and ask the Agent to proceed with a "test / mock call" to test your forwarding.

ServiceTitan's advanced scheduling add-on that adds smart capacity management, technician skill matching, and zone-based booking rules.

**What it does:** Ensures the right technician is booked for the right job at the right time, maximizing daily revenue and reducing travel waste.

**Also called:** Advanced scheduling, Smart scheduling

**Tags:** Scheduling Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records.

**What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs.

**Also called:** ST Phones, Integrated phone system

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)