--- title: "Explore job details and actions in the ServiceTitan Field Mobile App" slug: "explore-job-details-and-actions-in-the-servicetitan-field-mobile-app" updated: 2026-10-29T12:38:24Z published: 2026-10-29T12:38:24Z canonical: "help.servicetitan.com/explore-job-details-and-actions-in-the-servicetitan-field-mobile-app" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Explore job details and actions in the ServiceTitan Field Mobile App ## Overview Explore job details in the Field Mobile App to the different actions you can take. **Terminology differences** --- ### #### Who uses this feature - Technicians - Applies to all business types #### Feature configuration - The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see [System requirements and mobile app information](/v1/docs/system-requirements). - If you're using the Field Mobile App and need support, please contact [Technical Support](http://go.servicetitan.com/ask) (through the office) or reach out directly to [support@servicetitan.com](mailto:support@servicetitan.com). ## Things to know - In Commercial terminology, jobs are referred to as work orders. - Pull to refresh the app. The time the screen was last refreshed is shown at the top. > [!NOTE] > **Note:** The *Pull To Refresh* action is only available when you’re online. It's not available if you don’t have internet access. - On a tablet, the Field Mobile App uses a tablet-optimized layout with additional features. For more on the tablet experience, see [Use the tablet-optimized layout in the ServiceTitan Field Mobile App](/construction/docs/use-the-tablet-optimized-layout-in-the-servicetitan-field-mobile-app). ## Use the top header section of a job in the Field Mobile App Here, you can view key status details, such as the job name and more. > [!NOTE] > **Note:** This section collapses as you scroll down. Scroll up to reopen it. - **Chat** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-message.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) **:** Read any chats between the customer and the office. For more, see [Review customer messages, media, and calls in the ServiceTitan Field Mobile App](/construction/docs/review-customer-messages-media-and-calls-in-the-servicetitan-field-mobile-app). > [!NOTE] > **Note:** The *View customer chats* permission is required to read chats in the Field Mobile App. Please contact the account administrator on your team. - **Job Number** (Residential) or **Work Order Number** (Commercial)**:** The job number, including the appointment number after the dash. - **Job Name:** The name of the job. - **Project:** If the job is associated with a project, you can quickly access the project by tapping the link. - **Job Status** *(Residential)* or **Work Order Status** *(Commercial)***:** The status of the job appointment. - **Day, Date, and Time:** The scheduled day, date, time, Arrival Window, and duration of the job appointment. - **Contact** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-local-phone.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) **:** View the customer’s phone number and call them. For more, see [Call customers and add contact information in the ServiceTitan Field Mobile App](/construction/docs/call-customers-and-add-contact-information-in-the-servicetitan-field-mobile-app). - **Directions** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-directions.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) **:** Get directions to the job through the native map application on your mobile device. - **Ask Atlas** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-atlas-gradient.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) **:** If your account is configured for it, you can use Atlas—powered by [Titan Intelligence (TI)](/construction/docs/titan-intelligence-overview)—to efficiently manage your jobs. For more, see [Use Atlas in mobile](/construction/docs/use-atlas-in-mobile-1). ![Scheduled HVAC maintenance job details including date, time, and assigned technicians.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/explore-job-details-and-actions-in-the-servicetitan-field-mobile-app-image-3n9w7nrz.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) > [!NOTE] > **Note:** On a tablet, **Contact, Directions,** and **Ask Atlas** appear in the right side of the top header instead of at the bottom. For more, see [Use the tablet-optimized layout in the ServiceTitan Field Mobile App](/construction/docs/use-the-tablet-optimized-layout-in-the-servicetitan-field-mobile-app). ## Use the bottom actions for a job in the Field Mobile App ### Job actions After you've been assigned a job and it's in *Scheduled* status, you can **Dispatch, Arrive,** and **Closeout** to update your status for the job you’re working: - **Dispatch:** Signal to the office that you're dispatched and en route to the job appointment. For more, see [Dispatch and Arrive with the ServiceTitan Field Mobile App](/v1/docs/dispatch-and-arrive-in-fma). - **Arrive:** Signal to the office that you’ve arrived and the job appointment is in *Working* status. For more, see [Dispatch and Arrive with the ServiceTitan Field Mobile App](/v1/docs/dispatch-and-arrive-in-fma). - **Close Out:** Signal to the office that you’re ready to leave the job appointment. After you tap **Close Out**, take one of the following actions: > [!NOTE] > **Note:** Depending on your office’s account settings, some notifications are sent to customers in addition to the office. For more, see [Customer notifications](/construction/docs/customer-notifications-home). - **Pause Appointment** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-pause.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) **:** Pause the appointment if you plan to return later and complete the work. For more, see [Pause an appointment in the ServiceTitan Field Mobile App](/construction/docs/pause-an-appointment-in-the-servicetitan-field-mobile-app). - **Hold and Reschedule Appointment** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-access-time.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) **:** Place the appointment on hold so it can be rescheduled by the office. For more, see [Hold and reschedule an appointment in the ServiceTitan Field Mobile App](/v1/docs/hold-and-reschedule-an-appointment-in-fma). - **Schedule Another Appointment** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-event.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) **:** Add another appointment if you need more time to complete the work. For more, see [Schedule another appointment in the ServiceTitan Field Mobile App](/construction/docs/schedule-another-appointment-in-the-servicetitan-field-mobile-app). - **Mark Myself as Done** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-task-alt.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) **:** If there are remaining appointments on the job, complete the current appointment you’re working to leave the job open for the remaining appointments. If there are no more appointments left on the job or all work has been completed, complete the job. For more, see [Complete an appointment in the ServiceTitan Field Mobile App](/construction/docs/complete-an-appointment-in-the-servicetitan-field-mobile-app) and [Complete a job with the ServiceTitan Field Mobile App](/v1/docs/complete-a-job-in-fma). ![Close out options for managing appointments, including pause, reschedule, and completion.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/explore-job-details-and-actions-in-the-servicetitan-field-mobile-app-image-u14zhy2y.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) ### Additional actions After you tap **Add**, you can take the following actions: > [!NOTE] > **Note:** Some of these options are only available after you tap **Arrive** and the job appointment is in *Working* status. - **Equipment** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-inbox.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) **:** Fill out the form that opens to add existing equipment to the Location Record. For more, see [Add equipment to a service location in the ServiceTitan Field Mobile App](/construction/docs/add-equipment-to-a-service-location-in-the-servicetitan-field-mobile-app). - **Add Work Per formed Log** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-note-add.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) **:** Fill out the form that opens to add a log of the work performed for the job. If the job spans multiple dates, you can add a separate log for each appointment. For more, see [Add, edit, and view work performed logs in the ServiceTitan Field Mobile App](/v1/docs/add-edit-and-view-work-performed-logs-in-fma). - **Invoice Item** *(Residential)* or **Work Order Item** *(Commercial)* ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-request-quote.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) **:** Select **Services, Equipment,** or **Materials** from the pricebook to add to the invoice. - **Add Payment** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-monetization-on.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) **:** Add a payment against the invoice balance. - **Add estimates from template** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-ballot.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) **:** Use a template to build an estimate for the job. For more, see [Create estimates in the ServiceTitan Field Mobile App](/v1/docs/create-estimates-in-fma). - **Purchase Order** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-receipt.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) **:** Create a purchase order for the job. For more, see [Create, send, and edit purchase orders in the ServiceTitan Field Mobile App](/construction/docs/create-send-and-edit-purchase-orders-in-the-servicetitan-field-mobile-app). - **Note** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-draft.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) **:** Add an internal note about the job, location, or customer. For more, see [Add and edit notes in the ServiceTitan Field Mobile App](/construction/docs/add-and-edit-notes-in-the-servicetitan-field-mobile-app). > [!NOTE] > **Note:** The *Set notes on customer, location, or job* permission is required to add notes in the Field Mobile App. Please contact the account administrator on your team. - **Take Photo** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-add-a-photo.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) **:** Take a new photo and attach it to the job. After you take a photo, tap **Review > Add** to add it to the job, or tap **Back** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-keyboard-arrow-left.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) to discard it. For more, see [Manage photos, videos, and files in the ServiceTitan Field Mobile App](/construction/docs/manage-photos-videos-and-files-in-the-servicetitan-field-mobile-app). > [!NOTE] > **Note:** On iOS, there isn’t a separate option to take a photo. Instead, it’s grouped into one option called **Take Photo or Video** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-add-a-photo.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D). - **Capture Video** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-video-call.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) **:** Record a new video and attach it to the job. After you record a video, tap **Review > Add** to add it to the job, or tap **Back** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-keyboard-arrow-left.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) to discard it. For more, see [Manage photos, videos, and files in the ServiceTitan Field Mobile App](/construction/docs/manage-photos-videos-and-files-in-the-servicetitan-field-mobile-app). > [!NOTE] > **Note:** On iOS, there isn’t a separate option to capture video. Instead, it’s grouped into one option called **Take Photo or Video** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-add-a-photo.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D). - **Upload Photo or Video** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-upload.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) **:** Upload an existing photo or video from your phone and attach it to the job. If you need to remove a photo or video after uploading it, tap it to enlarge it, then tap **Delete** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-delete.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) . For more, see [Manage photos, videos, and files in the ServiceTitan Field Mobile App](/construction/docs/manage-photos-videos-and-files-in-the-servicetitan-field-mobile-app). - **Upload File** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-upload-file.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) **:** Upload an existing file from your phone and attach it to the job. ![Comparison of Android and iOS interfaces for adding job details in maintenance app.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/explore-job-details-and-actions-in-the-servicetitan-field-mobile-app-image-hpcfzdxf.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) ### Timekeeping actions After you tap **Time** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-access-time.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) , you can: - **Add Timesheet:** How you clock in and out to create and close timesheets depends on your company's setup. For more, see [Compare the different ways to use Flexible Timekeeping with the ServiceTitan Field Mobile App](/construction/docs/compare-different-ways-use-flexible-timekeeping-servicetitan-field-mobile-app). - **View Timesheets:** Find a timesheet and edit or delete it if you need to. ![Scheduled HVAC maintenance job details including time, contact options, and assigned technicians.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/explore-job-details-and-actions-in-the-servicetitan-field-mobile-app-image-b0zzu7zd.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) > [!NOTE] > **Note:** You can’t edit a timesheet in a locked pay period, as indicated by the Lock ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-lock-outline.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) icon. The Allow to edit timesheets permission is required to edit timesheets. Please contact the account administrator on your team. ## Use the different tabs of a job in the Field Mobile App Each job includes the following tabs: - **Job:** For more on this tab, see the *Use the Job tab* (Residential) or *Work Order tab* (Commercial) section below. - **Location Info:** For more on this tab, see the *Use the Location Info* tab section below. > [!NOTE] > **Note:** The *View location record* permission is required to see all details on this tab in the Field Mobile App. Please contact the account administrator on your team. - **Equipment:** For more on equipment, see [Track equipment](/construction/docs/field-mobile-app-home-1#track-equipment-fma). - **Forms:** For more on forms, see [Complete and send forms in the ServiceTitan Field Mobile App](/construction/docs/complete-and-send-forms-in-the-servicetitan-field-mobile-app) and [Manage forms for equipment in the ServiceTitan Field Mobile App](/construction/docs/manage-forms-for-equipment-in-the-servicetitan-field-mobile-app). - **Estimates:** For more on estimates, see [Create estimates in the ServiceTitan Field Mobile App](/v1/docs/create-estimates-in-fma). - **Invoice** (Residential) or **Work Order** (Commercial)**:** For more on invoices, see [Present or email an invoice in the ServiceTitan Field Mobile App](/construction/docs/present-or-email-an-invoice-in-the-servicetitan-field-mobile-app). > [!NOTE] > **Note:** The *Invoice* (Residential) or *Work Order* (Commercial) tab also includes the pricebook. For more, see [Use Pricebook in the ServiceTitan Field Mobile App](/v1/docs/use-pricebook-in-fma). > [!TIP] > **Tip:** You can pull to refresh each of these tabs. The time the tab was last refreshed is shown at the top of the screen. This action is only available when you’re online. It's not available if you don’t have internet access. > [!NOTE] > **Note:** On a tablet, these tabs are replaced by a side navigation menu. Tap any item in the side menu to go directly to that tab. For more, see [Use the tablet-optimized layout in the ServiceTitan Field Mobile App](/construction/docs/use-the-tablet-optimized-layout-in-the-servicetitan-field-mobile-app). ### Use the Job tab (Residential) or Work Order tab (Commercial) This is your main view of the job and includes: - **Assigned Technicians:** This is only shown if there's more than one technician assigned to the job. - **Job Summary** (Residential) or **Work Order Details** (Commercial) (Residential) or **Work Order Details** (Commercial)**:** If the office wrote a summary about the job, read it here. - **Special Instructions:** This is only shown if the office wrote special instructions for the job. - **Location:** - Tap the **customer name** to see: - The type of customer (Residential or Commercial) - The customer’s zone - The *Bill To* name and address of the customer - The customer’s current balance - Contact methods for the customer (phone and email) - Any memberships the customer has. For more, see [Verify a customers memberships in the ServiceTitan Field Mobile App](/construction/docs/verify-a-customers-memberships-in-fma). - Tap the **address** or **See Distance and Drive Time** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-directions-car.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) to see the service location on a map. You can tap **Get Directions** to open the address in Google Maps or **Copy Address** to copy it to your clipboard and paste in another map application. - Tap **Property Data** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-home-outline.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) to see key details about the property. > [!NOTE] > **Note:** If no property data is available, this button is hidden. - **Pinned Notes:** If the office pinned any notes on the customer or location record, read them here. To view any other notes, tap **View All** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-arrow-forward.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) . - **Tags:** View any tags added by the office. Tags are sorted by job, location, and customer. - **Job Media** (Residential) or **Work Order Media** (Commercial)**:** If you or the office uploaded any media for this job, you see it here. - **Allocated Hours:** This shows the hours estimated for the job—usually carried over from a service agreement's Project-stage estimate—tracked against your actual timesheet. > [!NOTE] > **Note:** The *Allocated Hours* requires additional account-level configuration. Contact ServiceTitan Support (through the office) or email [support@servicetitan.com](mailto:support@servicetitan.com) to check whether it can be enabled for your business. - **More:** - **Call Recording** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-local-phone.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) **:** If the job was booked from a recorded call, you can review the call to gain context. > [!NOTE] > **Note:** The *Listen to Call Recording* permission is required to listen to call recordings in the Field Mobile App. Please contact the account administrator on your team. - **Recurring services** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-sync.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) **:** If there are recurring services, you can view the name and date of the recurring visits that are part of the Service Agreement. - **Purchase Orders** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-receipt.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) **:** If there are purchase orders, you can view them here. For more, see [Receive purchase orders in the ServiceTitan Field Mobile App](/v1/docs/receive-purchase-orders-in-fma) and [Create, send, and edit purchase orders in the ServiceTitan Field Mobile App](/construction/docs/create-send-and-edit-purchase-orders-in-the-servicetitan-field-mobile-app). ![Scheduled HVAC maintenance job details including date, time, and contact options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/explore-job-details-and-actions-in-the-servicetitan-field-mobile-app-image-63xwe14e.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) > [!NOTE] > **Note:** On a tablet, the Location section also has an inline map with an automatic route preview. Tap the **map** or tap **Get Directions** to open the full route in your device's maps app. For more, see [Use the tablet-optimized layout in the ServiceTitan Field Mobile App](/construction/docs/use-the-tablet-optimized-layout-in-the-servicetitan-field-mobile-app). ### Use the Location Info tab The *History* screen is now called *Location Info* > [!NOTE] > **Note:** The *View location record* permission is required to see all details on this tab in the Field Mobile App. Please contact the account administrator on your team. The Location Info tab and includes: - **All Jobs** *(Residential)* or **All Work Orders** *(Commercial*)**:** View all jobs booked at this location. This includes past, present, and future jobs. - **Previous opportunities:** If you have the correct permissions, this shows opportunities you can follow up on from unsold estimates on completed jobs. For more, see [Set follow-up reminders for opportunities in the ServiceTitan Field Mobile App](/construction/docs/set-follow-up-reminders-for-opportunities-in-the-servicetitan-field-mobile-app). > [!NOTE] > **Note:** The *Access follow ups* and *Edit estimates in follow up* permissions are required to use this feature. Please contact the account administrator on your team. - **Recurring services:** If there are recurring services, you can view the name and date of the recurring visits that are part of the Service Agreement. For more, see [Mark a recurring service as complete in the ServiceTitan Field Mobile App](/v1/docs/mark-a-recurring-service-as-complete-in-fma). - **Documents:** View all media pertaining to this location. - **Projects:** This is only shown if there are existing projects for this location. ![Location Info tab update.png](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/Location%20Info%20tab%20update.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) > [!NOTE] > **Note:** On a tablet, certain sections open in a Split-view layout on iOS devices. You can browse a list on the left and view full content on the right without leaving the page. For more, see [Use the tablet-optimized layout in the ServiceTitan Field Mobile App](/construction/docs/use-the-tablet-optimized-layout-in-the-servicetitan-field-mobile-app). ## Want to learn more? - See [Field Mobile App cheat sheet](/construction/docs/field-mobile-app-cheat-sheet) - See [Before and after guide: Compare the legacy mobile app with the new Field Mobile App](/construction/docs/before-and-after-guide-compare-legacy-mobile-app-new-field-mobile-app) - See [Explore the main layout of the ServiceTitan Field Mobile App](/construction/docs/explore-the-main-layout-of-the-servicetitan-field-mobile-app) - See [Use the tablet-optimized layout in the ServiceTitan Field Mobile App](/construction/docs/use-the-tablet-optimized-layout-in-the-servicetitan-field-mobile-app) The time range communicated to a customer for when a technician will arrive. **What it does:** Sets customer expectations proactively, reducing 'where's my tech?' calls and improving satisfaction scores. **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) In-app button that lets technicians or managers ask AI a question about a job, recording, or troubleshooting topic. **What it does:** Gives techs instant AI answers in the field without leaving the app, improving first-visit resolution. **Tags:** AI-Powered [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** Ask Field Pro A physical service address associated with a customer, containing all jobs, equipment, and history for that property. **What it does:** Separates service history by property so businesses serving customers with multiple locations can track work at each site. **Also called:** Service address, Property record **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Automatic recording of all inbound and outbound calls logged against the customer record in ServiceTitan. **What it does:** Provides a permanent, searchable audio record for dispute resolution, training, and quality assurance. **Tags:** Phones Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) The package of service visits included with a membership. When you sell a membership, recurring services are attached to the customer service location with details including start dates, service recurrence, and preferred technician. These details are used to create recurring service events. [Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Split determines how much credit each technician is getting for the job. For example: If two technicians perform work on a job, the split could be an even 50%-50%, or it could be 75%-25% if the first technician did a bulk of the work. By default 100% of the technician split will go to the first technician assigned to the job. [Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)