--- title: "Enable Second Chance Leads for Basic Phones" slug: "enable-second-chance-leads-for-basic-phones" updated: 2026-10-15T01:25:37Z published: 2026-10-15T01:25:37Z canonical: "help.servicetitan.com/enable-second-chance-leads-for-basic-phones" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Enable Second Chance Leads for Basic Phones ## Overview This workflow lets you purchase Second Chance Leads directly in ServiceTitan. Once purchased, the feature is available in your account for setup, allowing for quick and easy activation. [Second Chance Leads Overview - ST-71 Video](https://fast.wistia.net/embed/iframe/8bto5nlnnh?web_component=true&seo=true&videoFoam=false) --- ### #### Who uses this feature - Owners, managers and administrators - Applies to all business types #### Feature configuration - [Call Recordings](/construction/docs/call-recording-settings-for-basic-phone-integration) must be enabled and configured for Second Chance Leads to function. Depending on your package, you may not have access to this feature. Contact your Customer Success Manager (CSM) or Account Manager for assistance. ## Things to know - Second Chance Leads is available to those on Basic Phones and Phones Pro. Setup steps vary slightly depending on which version you're using. For more, see [Set up Second Chance Leads for Phones Pro](/construction/docs/set-up-second-chance-leads-for-phones-pro) and [Set up Second Chance Leads for Basic Phones](/construction/docs/set-up-second-chance-leads-for-basic-phones). - Only individuals with the company position of *Business Owner* or *General Manager* can purchase Second Chance Leads through the ServiceTitan interface. Administrators need to contact sales for access to the feature. - The *Second Chance Leads* screen offers an overview of the feature, customer feedback, and a list of frequently asked questions. If you have any questions, you can reach out to our sales team by clicking **Talk to Sales** at the bottom of the page. - The pricing is dependent on the call volume. You will be billed immediately after placing an order. So, it's important to set up your account right away. ## Purchase Second Chance Leads If your position is set to *Business Owner* or *General Manager* in [Settings](https://go.servicetitan.com/#/Settings/employees), you can purchase the Second Chance Leads feature directly through your ServiceTitan account without needing to contact sales. To purchase Second Chance Leads: 1. Go to the navigation bar and click **Calls** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-calls-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A07Z&se=2026-10-31T02%3A41%3A07Z&sr=c&sp=r&sig=UqIxso59fyVMc1BtfniEyUqRkpjtoImBU1hKN8o%2FnqI%3D) . 2. In the side menu, click **Second Chance Leads** under *Booking*. 3. In the *Second Chance Leads License* section, click **Buy Now**. ![Overview of Second Chance Leads service with pricing and features highlighted for users.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-second-chance-leads-for-basic-phones-image-q27n2po0.jpg?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A07Z&se=2026-10-31T02%3A41%3A07Z&sr=c&sp=r&sig=UqIxso59fyVMc1BtfniEyUqRkpjtoImBU1hKN8o%2FnqI%3D) 4. On the *Checkout* screen that opens, review your order. 5. Enter your **Company Legal Name** and check the box to agree to the terms of use. > [!NOTE] > **Note:** You must have these requirements in place before you can place the order. 6. On the *Review Terms* screen that opens, review the terms and conditions, then click **I Agree**. > [!NOTE] > **Note:** Scroll to the bottom of the page to activate the button; it won't be clickable until you do. 7. When finished, click **Place Order**. > [!NOTE] > **Note:** Billing starts right away. You'll need to set up your account without delay. ![Checkout page displaying order details and a button to place the order.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-second-chance-leads-for-basic-phones-image-s6dr1nkk.jpg?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A07Z&se=2026-10-31T02%3A41%3A07Z&sr=c&sp=r&sig=UqIxso59fyVMc1BtfniEyUqRkpjtoImBU1hKN8o%2FnqI%3D) The system will indicate that you've successfully purchased the Second Chance Leads feature. Click **Get Started** to [Set up Second Chance Leads](/construction/docs/set-up-second-chance-leads-for-basic-phones). ![Order confirmation with a blue telephone and celebratory elements, inviting users to get started.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-second-chance-leads-for-basic-phones-image-q0pre2kf.jpg?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A07Z&se=2026-10-31T02%3A41%3A07Z&sr=c&sp=r&sig=UqIxso59fyVMc1BtfniEyUqRkpjtoImBU1hKN8o%2FnqI%3D) ## Contact a sales representative As an administrator, you can use the ServiceTitan platform to request assistance from a sales representative to activate Second Chance Leads. To talk to a sales representative: 1. Go to the navigation bar and click **Calls** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-calls-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A07Z&se=2026-10-31T02%3A41%3A07Z&sr=c&sp=r&sig=UqIxso59fyVMc1BtfniEyUqRkpjtoImBU1hKN8o%2FnqI%3D). 2. In the side menu, click **Second Chance Leads** under *Booking*. 3. In the *Second Chance Leads License* section, click **Talk to Sales**. ![Overview of Second Chance Leads service with pricing and features for potential customers.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-second-chance-leads-for-basic-phones-image-15jxg6l0.jpg?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A07Z&se=2026-10-31T02%3A41%3A07Z&sr=c&sp=r&sig=UqIxso59fyVMc1BtfniEyUqRkpjtoImBU1hKN8o%2FnqI%3D) 4. On the *Talk to Sales* screen that opens, fill out the fields then click **Talk to Sales**. ![Form for contacting sales with fields for name, email, phone, and company name.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-second-chance-leads-for-basic-phones-image-703xbroz.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A07Z&se=2026-10-31T02%3A41%3A07Z&sr=c&sp=r&sig=UqIxso59fyVMc1BtfniEyUqRkpjtoImBU1hKN8o%2FnqI%3D)A pop-up will confirm that we've received your request. ![Confirmation message indicating request receipt for a sales demo setup.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-second-chance-leads-for-basic-phones-image-skc03qel.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A07Z&se=2026-10-31T02%3A41%3A07Z&sr=c&sp=r&sig=UqIxso59fyVMc1BtfniEyUqRkpjtoImBU1hKN8o%2FnqI%3D) 5. Click **Done** to close the screen. > [!TIP] > **Tip:** You can also access the Second Chance Leads activation screen by navigating to **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A07Z&se=2026-10-31T02%3A41%3A07Z&sr=c&sp=r&sig=UqIxso59fyVMc1BtfniEyUqRkpjtoImBU1hKN8o%2FnqI%3D) **> Phones > Second Chance Leads > Learn More**. ## Want to learn more? - See [Review Second Chance Leads](/construction/docs/review-second-chance-leads) - See [Second Chance Leads - FAQ](/construction/docs/second-chance-leads-home) Automatic recording of all inbound and outbound calls logged against the customer record in ServiceTitan. **What it does:** Provides a permanent, searchable audio record for dispute resolution, training, and quality assurance. **Tags:** Phones Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records. **What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs. **Also called:** ST Phones, Integrated phone system **Tags:** Phones Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)