--- title: "Enable Phones Pro for office employees" slug: "enable-phones-pro-for-office-employees" updated: 2026-10-15T01:10:17Z published: 2026-10-15T01:10:17Z canonical: "help.servicetitan.com/enable-phones-pro-for-office-employees" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Enable Phones Pro for office employees ## Overview To enable access to Phones Pro, assign seats to office employees in your Phones Pro settings and add them to a call center or department in Dialpad. --- ### #### Who uses this feature - Administrators - Applies to all business types #### Feature configuration - To get started with Phones Pro, request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro), or reach out to your Customer Success Manager (CSM) or Pro Account Manager. ## Things to know - You must have Dialpad administrator access to add employees to Phones Pro. Contact your account administrator for details. - Advanced seats can be added to both call centers and departments. Standard seats can only be added to departments. - To remove or downgrade seats, and for license or billing-related issues, contact [Technical Support](/construction/docs/contact-servicetitan-technical-support). Do *not* contact Dialpad. ## Assign Phones Pro seats to employees 1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A43%3A14Z&se=2026-10-31T01%3A43%3A14Z&sr=c&sp=r&sig=UJom0U3HXl%2BF3C7IUGabVvFFWJRhQOEHyZ1KCvVxYFw%3D) **.** 2. In the side panel, go to **Phones Pro** > **Account Setup**. 3. Under *Employee Seats*, for the employee you want to assign a seat, select the account type you want to assign: **Standard** or **Advanced**. ![Table displaying employee roles and account types with highlighted advanced options for selection.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-phones-pro-for-office-employees-image-aq23ae0k.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A43%3A14Z&se=2026-10-31T01%3A43%3A14Z&sr=c&sp=r&sig=UJom0U3HXl%2BF3C7IUGabVvFFWJRhQOEHyZ1KCvVxYFw%3D) > [!NOTE] > **Note:** For more on account types, see [Understand standard vs. advanced seats](/construction/docs/understand-standard-and-advanced-seats). 4. To grant Dialpad administrative access, in the *Admin Access* column, click **Yes**. > [!NOTE] > **Note:** For more on Phones Pro administrators, see [Set up Phones Pro](/construction/docs/set-up-phones-pro). 5. When finished, click **Save**. ## Upgrade and downgrade employee seats To upgrade an employee seat: 1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A43%3A14Z&se=2026-10-31T01%3A43%3A14Z&sr=c&sp=r&sig=UJom0U3HXl%2BF3C7IUGabVvFFWJRhQOEHyZ1KCvVxYFw%3D) **.** 2. In the side panel, go to **Phones Pro** **>** **Account Setup**. 3. In the *Employee Seats* section, to upgrade the standard seat for an employee, select **Advanced**. 4. To grant Dialpad administrative access, in the *Admin Access* column, click **Yes**. 5. When finished, click **Save**. > [!WARNING] > **Caution:** You cannot remove or downgrade employee seats through ServiceTitan. To remove or downgrade seats, and for license or billing-related issues, contact [Technical Support](/construction/docs/contact-servicetitan-technical-support). ## Add employees to a department or call center 1. In the top toolbar, click the **Phones Pro** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-calls-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A43%3A14Z&se=2026-10-31T01%3A43%3A14Z&sr=c&sp=r&sig=UJom0U3HXl%2BF3C7IUGabVvFFWJRhQOEHyZ1KCvVxYFw%3D) icon. ![User interface of Phones Pro showing call options and recent contacts list.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-phones-pro-for-office-employees-image-1aoblohn.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A43%3A14Z&se=2026-10-31T01%3A43%3A14Z&sr=c&sp=r&sig=UJom0U3HXl%2BF3C7IUGabVvFFWJRhQOEHyZ1KCvVxYFw%3D)Your Dialpad profile opens in a new tab. 2. In the side menu, click **Admin Settings**. 3. In the side menu, click the department or call center you want to assign the employee to. ![Office settings page showing options for departments and call centers with user interface elements.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-phones-pro-for-office-employees-image-hn3o4l40.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A43%3A14Z&se=2026-10-31T01%3A43%3A14Z&sr=c&sp=r&sig=UJom0U3HXl%2BF3C7IUGabVvFFWJRhQOEHyZ1KCvVxYFw%3D) > [!NOTE] > **Note:** Advanced seats can be added to both call centers and departments. Standard seats can only be added to departments. 4. For a department, click **Assigned Operators & Phones**. For a call center, click **Agents & Admins**. The section expands. 5. Click **+Add people from your team** and enter the employee's name to search for it. In the search results, click their name to assign them to the call center or department. ![User interface showing agents and admins with highlighted email selection for Jamie D.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-phones-pro-for-office-employees-image-vx4aw3wh.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A43%3A14Z&se=2026-10-31T01%3A43%3A14Z&sr=c&sp=r&sig=UJom0U3HXl%2BF3C7IUGabVvFFWJRhQOEHyZ1KCvVxYFw%3D) Your changes are saved automatically. ## Want to learn more? - See [Set up Phones Pro](/construction/docs/set-up-phones-pro) - See [Phones Pro](/construction/docs/phones-pro-home) ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records. **What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs. **Also called:** ST Phones, Integrated phone system **Tags:** Phones Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)