---
title: "Enable or disable Arrive by GPS for ServiceTitan Mobile"
slug: "enable-or-disable-arrive-by-gps-for-servicetitan-mobile"
updated: 2026-10-15T01:28:45Z
published: 2026-10-15T01:28:45Z
canonical: "help.servicetitan.com/enable-or-disable-arrive-by-gps-for-servicetitan-mobile"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enable or disable Arrive by GPS for ServiceTitan Mobile

## Overview

Dispatched technicians with GPS-enabled devices are automatically arrived when they are within 125 meters of the job service location. This ensures an accurate account of time working on a job.

---

### 

#### Who uses this feature

- Administrators, managers, and technicians
- Applies to all business types

#### Feature configuration

- Permission is required to use this feature. Please contact the account administrator on your team.

## Things to know

- GPS is accurate within 3-10 meters. If GPS is unavailable, cellular triangulation is used which is accurate within 500 meters, or about 1/3 of a mile.
- If GPS is not working properly, technicians can also manually arrive themselves.

## Enable a GPS device

This feature is enabled by default. Make sure that your technicians have a GPS device assigned to them:

- [Enable native GPS](/construction/docs/enable-native-gps-access-for-servicetitan-mobile-2) to use the GPS on the device with ServiceTitan Mobile installed.
- [Add a GPS provider](/construction/docs/add-gps-providers-1) if a technician uses a separate GPS device, for example, TomTom or Fleetmatics.

When a dispatched technician is within 125 meters of the job service location, they are automatically arrived.

> [!NOTE]
> **Note:** Technicians can also manually arrive themselves by tapping **ARRIVE** on the job screen.

![A cursor tapping Arrive in the Job Section.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-or-disable-arrive-by-gps-for-servicetitan-mobile-image-2a23gheg.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A42Z&se=2026-10-31T02%3A44%3A42Z&sr=c&sp=r&sig=jmibd8Br2yEWRX8jpzMjK3%2BS6pcz5RgrMa2J3JsfdRY%3D)

## Disable arrive by GPS

To disable arrive by GPS for a technician in ServiceTitan, remove their device from GPS provider list.

> [!NOTE]
> **Note:** Removing a GPS device disables all GPS features in ServiceTitan, including real-time technician tracking.

1. Go to the navigation bar and click **Settings![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-or-disable-arrive-by-gps-for-servicetitan-mobile-image-fhfov7ew.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A42Z&se=2026-10-31T02%3A44%3A42Z&sr=c&sp=r&sig=jmibd8Br2yEWRX8jpzMjK3%2BS6pcz5RgrMa2J3JsfdRY%3D)**.
2. From the side panel, go to **Integrations > GPS**.
3. Click **Edit** for the GPS provider used by the technician.
4. Click the **Devices** tab.
5. Click the **Trash** icon for the technician whose GPS you want to disable.![A cursor tapping the Delete icon.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-or-disable-arrive-by-gps-for-servicetitan-mobile-image-g3lj676b.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A42Z&se=2026-10-31T02%3A44%3A42Z&sr=c&sp=r&sig=jmibd8Br2yEWRX8jpzMjK3%2BS6pcz5RgrMa2J3JsfdRY%3D)
6. When finished, click **Save.**

## Want to learn more?

- Visit ServiceTitan Academy and enroll in [Mobile Basics](https://servicetitan.docebosaas.com/academy/learn/courses/383/Mobile-Basics)
- See [Use Arrival Windows in ServiceTitan Mobile](/construction/docs/use-arrival-windows-in-servicetitan-mobile)

The time range communicated to a customer for when a technician will arrive.

**What it does:** Sets customer expectations proactively, reducing 'where's my tech?' calls and improving satisfaction scores.

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)