--- title: "Enable native GPS access for the ServiceTitan Field Mobile App" slug: "enable-native-gps-access-for-the-servicetitan-field-mobile-app" updated: 2026-10-29T12:38:27Z published: 2026-10-29T12:38:27Z canonical: "help.servicetitan.com/enable-native-gps-access-for-the-servicetitan-field-mobile-app" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Enable native GPS access for the ServiceTitan Field Mobile App ## Overview The Field Mobile App can use the Global Positioning System (GPS) on the device it’s installed on to track a technician’s location. To set this up, enable access in the technician's mobile device settings and in ServiceTitan settings. This helps: - Dispatchers see where technicians are on the [Dispatch Board map](/construction/docs/dispatch-efficiently-with-map-2-0), so they can respond faster and plan better - Customers track technicians in real time through dispatch [notifications](/construction/docs/overview-customer-notifications), so they know when help is arriving - Technicians [arrive by GPS](/v1/docs/enable-or-disable-arrive-by-gps-for-technicians-in-fma), if your account is configured for it --- ### #### Who uses this feature - Administrators and technicians - Applies to all business types #### Feature configuration - The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see [System requirements and mobile app information](/v1/docs/system-requirements). - If you're using the Field Mobile App and need support, please contact [Technical Support](http://go.servicetitan.com/ask) (through the office) or reach out directly to [support@servicetitan.com](mailto:support@servicetitan.com). ## Things to know - In Commercial terminology, jobs are referred to as work orders. - To enable this feature, technicians need to agree to their location being tracked through ServiceTitan. Technicians may choose not to use this feature. - When enabling this feature: - **On iOS devices:** Technicians can select **Ask Next Time Or When I Share**, **While Using the App**, or **Always** for GPS Tracking to work. - **Android devices:** Technicians can select **Allow only while using the app** or **Ask every time** for GPS tracking to work. - When location access along with one of the above options is selected on a technician's device *and* native GPS is enabled in ServiceTitan Settings, the technician’s location is tracked when they're in *Dispatched* or *Arrived* status for a job in the Field Mobile App. > [!NOTE] > **Note:** Location access must be provided for location to be tracked. - A stable GPS signal and network connectivity are required on technicians' mobile devices for the best performance. - GPS is accurate within 3-10 meters. If GPS is unavailable, cellular triangulation is used which is accurate within 500 meters, or about 1/3 of a mile. - To avoid reporting inaccuracies, make sure each technician is assigned no more than one GPS device. - Technicians who use a separate GPS device, for example TomTom or Fleetmatics, cannot be tracked through real-time technician tracking in ServiceTitan. You can still send out dispatch notifications without technician tracking. ## Technicians: Enable GPS access on mobile devices for the Field Mobile App First, make sure the ServiceTitan Field Mobile App has access to the device’s GPS: ### Enable GPS on Android devices 1. On the Android device, go to **Settings** and open **Location** settings. 2. Turn on the **Location** toggle. ![A hand toggles the location setting to 'On' in a mobile device menu.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-native-gps-access-for-the-servicetitan-field-mobile-app-image-wcp8e2yp.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A02Z&se=2026-10-31T02%3A47%3A02Z&sr=c&sp=r&sig=zwfnBazIM9vjCZViU%2BUIotAZ8MM%2Btuj65HFbdA2pdt8%3D) 3. Tap **App** **permissions**. 4. Scroll down and tap **Field**. 5. Depending on your preference, select **Allow only while using the app** or **Ask every time**. ![Screen displaying location permission settings for the Field app with options highlighted.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-native-gps-access-for-the-servicetitan-field-mobile-app-image-03kffcvc.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A02Z&se=2026-10-31T02%3A47%3A02Z&sr=c&sp=r&sig=zwfnBazIM9vjCZViU%2BUIotAZ8MM%2Btuj65HFbdA2pdt8%3D) ### Enable GPS on iOS devices 1. On the iOS device, go to **Settings** and open **Location** settings. 2. Turn on the **Location Services** toggle. ![A hand toggles the Location Services setting on an iPhone screen.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-native-gps-access-for-the-servicetitan-field-mobile-app-image-1gzqbwru.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A02Z&se=2026-10-31T02%3A47%3A02Z&sr=c&sp=r&sig=zwfnBazIM9vjCZViU%2BUIotAZ8MM%2Btuj65HFbdA2pdt8%3D) 3. Scroll down and tap **ST Field**. 4. Depending on your preference, select **Ask Next Time Or When I Share**, **While Using the App**, or **Always**. ![Settings screen showing location access options for an app with selected choice.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-native-gps-access-for-the-servicetitan-field-mobile-app-image-7wia0j0i.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A02Z&se=2026-10-31T02%3A47%3A02Z&sr=c&sp=r&sig=zwfnBazIM9vjCZViU%2BUIotAZ8MM%2Btuj65HFbdA2pdt8%3D) ## Administrators: Enable native GPS in ServiceTitan Next, make sure ServiceTitan has access to technicians' native GPS: 1. In ServiceTitan, go to **Settings** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A02Z&se=2026-10-31T02%3A47%3A02Z&sr=c&sp=r&sig=zwfnBazIM9vjCZViU%2BUIotAZ8MM%2Btuj65HFbdA2pdt8%3D) **> Integrations > GPS**. 2. Click **Add**. 3. On the *Account Details* tab that opens, click the **Name** dropdown and select **Native**. ![Dropdown menu for selecting a GPS provider, highlighting the 'Native' option.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-native-gps-access-for-the-servicetitan-field-mobile-app-image-zgo44lny.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A02Z&se=2026-10-31T02%3A47%3A02Z&sr=c&sp=r&sig=zwfnBazIM9vjCZViU%2BUIotAZ8MM%2Btuj65HFbdA2pdt8%3D) 4. Click the **Devices** tab. 5. Click **Add Device**. 6. Click the **Select a technician** dropdown that opens and select the technician whose device you want to enable GPS for. ![Dropdown menu showing technician options with 'Bob' selected for GPS provider editing.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-native-gps-access-for-the-servicetitan-field-mobile-app-image-16rw5l28.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A02Z&se=2026-10-31T02%3A47%3A02Z&sr=c&sp=r&sig=zwfnBazIM9vjCZViU%2BUIotAZ8MM%2Btuj65HFbdA2pdt8%3D) 7. When finished, click **Save**. ## Want to learn more? - See [Administrators: Manage technicians and features from the office](/construction/docs/field-mobile-app-home-1#field-mobile-app-settings-fma) The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout. **What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments. **Also called:** Schedule board, Dispatch view **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Real-time location tracking of all vehicles in the fleet using hardware installed in each truck. **What it does:** Gives dispatchers live visibility into technician locations for accurate ETAs and same-day job additions. **Also called:** Vehicle tracking, Live location **Tags:** Fleet Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)