---
title: "Enable IVR workflows in Dialpad"
slug: "enable-ivr-workflows-in-dialpad"
updated: 2026-10-15T01:10:31Z
published: 2026-10-15T01:10:31Z
canonical: "help.servicetitan.com/enable-ivr-workflows-in-dialpad"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enable IVR workflows in Dialpad

## Overview

The Interactive Voice Menu (IVR) is a DialPad feature that helps call center supervisors and administrators create automated voice prompts. This helps you create unique routing options based on the customers' needs and lets clients answer their own questions through self-service.

---

### 

#### Who uses this feature

- Administrators
- Applies to all business types

#### Feature configuration

- To get started with Phones Pro, request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro), or reach out to your Customer Success Manager (CSM) or Pro Account Manager.

## Things to know

- Administrators can access all IVR workflows for their company. However, the workflow can only be deleted if it has no entry points.
- You can use only one IVR workflow for each *Department* or *Contact Center*. However, you can select different IVRs for your *Open Hours Routing* and *Closed Hours Routing*.

## Turn on the IVR workflow

1. Go to your [DialPad](https://dialpad.com/settings) account and click **Admin Settings**.
2. From the top left dropdown, select **My Company**.
3. In the *IVR workflows,* turn on the **Disabled** toggle. ![Settings page showing enabled IVR Workflows feature for automated telephone menu system.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-ivr-workflows-in-dialpad-image-7app10st.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A13Z&se=2026-10-31T02%3A36%3A13Z&sr=c&sp=r&sig=RrrgwbFGbJOPOOxG96OPnBJzE%2FLcZJDvLF418y%2BhSMs%3D)

## Create an IVR workflow

1. Go to your [DialPad](https://dialpad.com/settings) account and click **Admin Settings** > **IVR workflows**.
2. Click **Create workflow**.
3. Name your workflow and click **Create**. A new window opens.
4. Select the **+** icon. If you want to create a workflow, click **Create from scratch**. If you want to use a template, select one of the options under *Start from a template* section.
5. Select the necessary actions and routing rules and click **Create**.
6. Click **Publish workflow** or **Save**, if you want to save as a draft. ![IVR workflow diagram showing call options for sales and voicemail transfers.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-ivr-workflows-in-dialpad-image-tym9xjut.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A13Z&se=2026-10-31T02%3A36%3A13Z&sr=c&sp=r&sig=RrrgwbFGbJOPOOxG96OPnBJzE%2FLcZJDvLF418y%2BhSMs%3D)

## Assign the IVR workflow to an Office, Department, or Contact Center

Once an IVR workflow has been published, you need to assign it to the *Main Line*, *Departments*, or *Contact Centers*.

1. Head to your **Admin Settings** in [DialPad](https://dialpad.com/settings).
2. Select **Main Line**, **Departments**, or **Ai Contact Centers** to apply the changes.
3. Click **Business Hours & Call Routing** > **Edit Call Routing**.
4. Select **Open Hours Routing** or **Closed Hours Routing**.
5. Click **Other Routing Options**.
6. Select **To an IVR workflow**.
7. Choose the IVR workflow from the dropdown. ![Routing options for calls, including IVR workflow and other selections for business needs.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-ivr-workflows-in-dialpad-image-f0qryjwb.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A13Z&se=2026-10-31T02%3A36%3A13Z&sr=c&sp=r&sig=RrrgwbFGbJOPOOxG96OPnBJzE%2FLcZJDvLF418y%2BhSMs%3D)

## Want to learn more?

- See [Set call routing rules for call centers](/construction/docs/set-call-routing-rules-for-call-centers)

Automated phone menu that greets callers and routes them to the right team or queue based on their input.

**What it does:** Reduces hold times and misrouted calls by intelligently directing customers to the appropriate CSR or department.

**Also called:** Phone tree, Auto-attendant

**Tags:** Phones Pro, Contact Center Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** Interactive Voice Response

ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records.

**What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs.

**Also called:** ST Phones, Integrated phone system

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)