---
title: "Emails to customers display the incorrect business name"
slug: "emails-to-customers-display-the-incorrect-business-name"
updated: 2026-10-15T00:56:16Z
published: 2026-10-15T00:56:16Z
canonical: "help.servicetitan.com/emails-to-customers-display-the-incorrect-business-name"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Emails to customers display the incorrect business name

## Problem

This article will help you troubleshoot where an incorrect name is showing on an email template.

## Solution

### Check Email Settings

1. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A01Z&se=2026-10-31T03%3A39%3A01Z&sr=c&sp=r&sig=pta0usf3VjM5rDfIq7NZ2ZoktTQ4zTNx4Sf15Dkh8go%3D).
2. In the side panel, click **Invoicing** > **Email**.
3. Check the *From* field for each tab and make sure the sender name is correct.

> [!TIP]
> **Tip:** Make sure you are checking the *From* field for each tab to make sure the sender name is correct for each email template. For example, invoices, statements, estimates, and more.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/emails-to-customers-display-the-incorrect-business-name-image-txgcxjdu.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A01Z&se=2026-10-31T03%3A39%3A01Z&sr=c&sp=r&sig=pta0usf3VjM5rDfIq7NZ2ZoktTQ4zTNx4Sf15Dkh8go%3D)

### Check Business Unit Settings

1. If the placeholder for Business Unit Name is being used, this may be where the incorrect name is listed too.
2. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A01Z&se=2026-10-31T03%3A39%3A01Z&sr=c&sp=r&sig=pta0usf3VjM5rDfIq7NZ2ZoktTQ4zTNx4Sf15Dkh8go%3D). In the side panel, click **Operations** > **Business Units** and check the "Official Name" column. This is the customer-facing field that is used in many places throughout ServiceTitan. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/emails-to-customers-display-the-incorrect-business-name-image-fdeg12xc.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A01Z&se=2026-10-31T03%3A39%3A01Z&sr=c&sp=r&sig=pta0usf3VjM5rDfIq7NZ2ZoktTQ4zTNx4Sf15Dkh8go%3D)

### Related Content

- [Customize email templates](/v1/docs/customize-email-templates)
- [Add and edit business units](/construction/docs/add-and-edit-business-units-3)