---
title: "Email Delivery Status report"
slug: "email-delivery-status-report"
updated: 2026-10-15T01:19:07Z
published: 2026-10-15T01:19:07Z
canonical: "help.servicetitan.com/email-delivery-status-report"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Email Delivery Status report

## Overview

The built-in Email Delivery Status report allows you to see the delivery statuses (delivered, bounced, etc.) of all your outbound ServiceTitan emails.

---

### 

#### Who uses this feature

- Office employees

## Things to know

- The *Dropped* status indicates a single failed email delivery attempt.
- The *Bounced* status means that all the subsequent payments after the initial failed one weren't sent.
- If your emails are bounced, please [contact technical support](/construction/docs/contact-servicetitan-technical-support) to remove them from the bounced list.

## Run the report

1. Go to the navigation bar and click **Reports**.
2. Click the **Email Delivery Status** report.

> [!TIP]
> **Tip:** In the search field, enter a few letters from the report title for quick access.

*![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/email-delivery-status-report-image-6ojzwbfr.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A10Z&se=2026-10-31T02%3A36%3A10Z&sr=c&sp=r&sig=3tLgmMzBj%2FIREmtEWhiyEgU5OFIBGvNwscCPsaYP%2FUA%3D)*The report opens.
3. Click the Email **From Date - Email To Date** field to select a date range to report on. You can:

  - Use the calendar to select a specific date range and then click **Apply**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/date-picker.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A10Z&se=2026-10-31T02%3A36%3A10Z&sr=c&sp=r&sig=3tLgmMzBj%2FIREmtEWhiyEgU5OFIBGvNwscCPsaYP%2FUA%3D)
  - Use the left menu to select a preset date range:
    - **Today:** From 12:00 AM to the current time.
    - **Yesterday:** Previous day, from 12:00 AM to 11:59 PM.
    - **This Week:** From Monday through Sunday of the current week.
    - **Week to Date:** From Monday through the current date of the current week.
    - **Last 7 Days:** Previous seven days, including today.
    - **Last 14 Days:** Previous 14 days, including today.
    - **Last 30 Days:** Previous 30 days, including today.
    - **Month to Date:** From the first of the current month to the current day.
    - **Last Month:** Entire month before the current month. For example, if the date is February 5, the entire month of January.
    - **Last 90 Days:** Previous 90 days, including today.
    - **This Quarter:** Current quarter, including future dates. For example, if the date is April 25, from April 1 - June 30.
    - **Last Quarter:** Entire quarter before the current quarter. For example, if the date is April 25, from January 1 - March 31.
    - **Quarter to Date:** From the first day of the current quarter to the current day.
    - **Year to Date:** From January 1 of the current year to the current day.
    - **Last 365 Days:** Previous 365 days, including today.
    - **Last Year:** From January 1 of the previous year to December 31.
4. When you’re finished setting the date filter, click **Run Report**.

Read report results

Each line of the Email Delivery Status report contains information about an email that was sent.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/email-delivery-status-report-image-wjecc27a.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A10Z&se=2026-10-31T02%3A36%3A10Z&sr=c&sp=r&sig=3tLgmMzBj%2FIREmtEWhiyEgU5OFIBGvNwscCPsaYP%2FUA%3D)

The report includes the following columns:

- **Entity Name/Number:** Name or number on the account the email was sent to
- **Emailed Item:** Type of email that was sent (*Estimate, Invoice, Project Invoice, Customer Statement*)
- **Customer Name:** Name of the customer
- **Email Status:** Delivery status of the email (*Delivering, Sent, Opened, Clicked, Error, Bounced, Blocked, Dropped, Rejected, Filtered, 'SpamReport, 'Unsubscribed*)
- **Opened On:** Date and time the email was first opened
- **Sent On:** Date and time the email was sent
- **Recipient:** Email address of the recipient
- **Email Body:** Text included in the body of the email
- **Attachment Link:** Link to any attachments on the email

> **Note:** After you run a report, click the **Export** dropdown and select **Export to PDF** or **Export to XLSX** to download an exported copy of the report to use in other applications. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/email-delivery-status-report-image-ow1809fv.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A10Z&se=2026-10-31T02%3A36%3A10Z&sr=c&sp=r&sig=3tLgmMzBj%2FIREmtEWhiyEgU5OFIBGvNwscCPsaYP%2FUA%3D)

## Want to learn more?

- See [Create custom reports](/construction/docs/create-custom-reports)
- See [Run, filter, and export reports](/construction/docs/run-filter-and-export-reports)
- See [Schedule reports](/construction/docs/schedule-reports)