--- title: "Dynamic Link Not Found Error When Trying to Open Reputation Management Review Link" slug: "dynamic-link-not-found-error-trying-open-reputation-management-review-link" updated: 2026-10-15T00:55:57Z published: 2026-10-15T00:55:57Z canonical: "help.servicetitan.com/dynamic-link-not-found-error-trying-open-reputation-management-review-link" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Dynamic Link Not Found Error When Trying to Open Reputation Management Review Link ## Problem Users may see a "Dynamic Link Not Found" error when trying to open a Reputation Management review link. Follow the steps below to troubleshoot the issue. ## Solution If users see a "Dynamic Link Not Found" error when trying to open a Reputation Management review link, then most likely the link is from the Review Generation message template. The link that appears in the template is a sample placeholder that's just representative of what the link could look like, but it doesn't actually direct anywhere, which is why users will see the "Dynamic Link Not Found" message if they click on the link. First, try the [Review generation message template](/construction/docs/dynamic-link-not-found-error-trying-open-reputation-management-review-link#review-generation-message-template) steps to confirm whether the link was taken from the sample template. Then, follow the [Test Reputation Management Link](/construction/docs/dynamic-link-not-found-error-trying-open-reputation-management-review-link#test-reputation-management-link) steps to see what an actual review generation link will look like for the customer. ### Review generation message template 1. Select Marketing Pro from the top navigation bar, and click on **Review Generation** under the Reputation section. 2. Click **Edit** for the survey. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/dynamic-link-not-found-error-when-trying-to-open-reputation-management-review-link-image-mvs7f9ql.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A58Z&se=2026-10-31T01%3A42%3A58Z&sr=c&sp=r&sig=oVx3KM2d2o%2Foqzg5SQI7sGH%2FnOQA5r%2FvX4OFRfvPp38%3D) 3. On the Overview step, there is a text message preview. If the link in the preview matches the link that leads to the "Dynamic Link Not Found" error, then this would be expected since the link in the preview is a sample dummy link that does not lead anywhere. **Please note** The sample Reputation dummy link usually appears as ***goo.gl/&DFK99***. A real Reputation review request link will look more like ***https://mre.stsend.io/xxxxx***. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/dynamic-link-not-found-error-when-trying-to-open-reputation-management-review-link-image-ov1ppk73.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A58Z&se=2026-10-31T01%3A42%3A58Z&sr=c&sp=r&sig=oVx3KM2d2o%2Foqzg5SQI7sGH%2FnOQA5r%2FvX4OFRfvPp38%3D) 4. To test a real Reputation review request link, go to the [Test Reputation Management Link](/construction/docs/dynamic-link-not-found-error-trying-open-reputation-management-review-link#test-reputation-management-link) section. ### Test Reputation Management Link 1. In your ServiceTitan account, create a fake customer profile (or use an existing fake customer profile) and save your mobile number in the phone contact field. Make sure the *Job Notifications* toggle is enabled for your mobile number on the *Edit Customer* page. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/dynamic-link-not-found-error-when-trying-to-open-reputation-management-review-link-image-g9fn7gue.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A58Z&se=2026-10-31T01%3A42%3A58Z&sr=c&sp=r&sig=oVx3KM2d2o%2Foqzg5SQI7sGH%2FnOQA5r%2FvX4OFRfvPp38%3D) 2. Book a job for the fake customer and make sure that the job meets all of the requirements on the **Segment** step of the review generation survey (i.e. has the designated business unit, job type, Sold threshold, etc.). 3. Assign, dispatch, and arrive a managed technician to the job, and then complete the job (this job can be rescheduled & then canceled after the test is complete). Completing the job should trigger the Reputation review text to send to your mobile number as long as the job met the criteria set up in the Review Generation **Segment** step. 4. If you do not receive a Reputation review text after completing the job or if the Reputation review link does get sent but still does not direct you to leave a review, please reach out to the Support Team for investigation. ### Related Content - [Create SMS surveys](/v1/docs/create-sms-surveys) - [Getting Started with Reputation Management](/construction/docs/get-started-with-marketing-pro-reputation-management) Tools for requesting, monitoring, and responding to online reviews across Google, Yelp, and other platforms. **What it does:** Protects and grows a business's online reputation — the primary driver of inbound calls — by automating review requests and responses. **Also called:** Review management, Online reviews **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) ServiceTitan's integrated marketing automation platform for email, SMS, direct mail, and digital ad campaigns. **What it does:** Drives new customer acquisition and repeat revenue by automating targeted campaigns across multiple channels — all tied to actual job revenue. **Also called:** ST Marketing, Marketing automation **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) The minimum subtotal dollar amount when you consider a job or estimate to be converted. When an invoice subtotal on completed job meets the sold threshold, it's considered a converted job. When an estimate meets the sold threshold, it's considered a closed estimate. [Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Targeted text message campaigns sent to customer segments through Marketing Pro. **What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers. **Also called:** Text marketing, SMS marketing **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** Text Campaigns