--- title: "Display User getting Access Denied error and can't access Yext from ServiceTitan's Reputation Management" slug: "display-user-getting-access-denied-error-cant-access-yext-servicetitans-reputati" updated: 2026-10-15T00:56:05Z published: 2026-10-15T00:56:05Z canonical: "help.servicetitan.com/display-user-getting-access-denied-error-cant-access-yext-servicetitans-reputati" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Display User getting Access Denied error and can't access Yext from ServiceTitan's Reputation Management ## Problem Companies using ServiceTitan's Reputation Management may have employees with Display User ServiceTitan accounts that need to access Yext through ServiceTitan. However, Display Users are required to access ServiceTitan via the Partner Portal, which isn't compatible with Yext. ## Solution Companies using Reputation Management might have employees with Display User ServiceTitan accounts that need to access Yext (the integration partner used through ServiceTitan. However, Display Users are required to log in to ServiceTitan via the Partner Portal, which isn't compatible with Yext. In order for a user to access Yext through ServiceTitan, they will need to log in to ServiceTitan with a non-Display User office profile. Follow the workflows below to resolve the issue: - [Create Non-Display User ServiceTitan Office Profile](/construction/docs/display-user-getting-access-denied-error-cant-access-yext-servicetitans-reputati#create-nondisplay-user-servicetitan-office-profile) - [Access Yext from ServiceTitan](/construction/docs/display-user-getting-access-denied-error-cant-access-yext-servicetitans-reputati#access-yext-from-servicetitan) ### Create Non-Display User ServiceTitan Office Profile A ServiceTitan Admin User can follow the below steps to create a non-Display User office profile for the employee to log into ServiceTitan and access Yext. 1. As an ST Admin user, click on the gear icon in the upper right corner to access ServiceTitan *Settings* and click on *People* > *Employees*. 2. Click on *Add*. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/display-user-getting-access-denied-error-and-cant-access-yext-from-servicetitans-reputation-management-image-eh9gt2um.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A01Z&se=2026-10-31T02%3A47%3A01Z&sr=c&sp=r&sig=5ALPJL6tg8ehjzUJvNHZJGdO6vsFUFhJOrrX06zmRE8%3D) 3. On the *Add Employee* page, enter the user's information and make sure the **Role** is NOT *Display User*. Set up the *Payroll* and *Permissions* tabs as desired. > [!NOTE] > **Note:** On the *Permissions* tab, the *Can access ServiceTitan Marketing Pro module* permission is required to access the Reputation Management module (and Yext). ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/display-user-getting-access-denied-error-and-cant-access-yext-from-servicetitans-reputation-management-image-uahmfdwi.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A01Z&se=2026-10-31T02%3A47%3A01Z&sr=c&sp=r&sig=5ALPJL6tg8ehjzUJvNHZJGdO6vsFUFhJOrrX06zmRE8%3D) 4. For the *ServiceTitan Access* section, you can either create a username and password for the user on the spot or send them an invitation via email so the user can set up their username and password on their own time. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/display-user-getting-access-denied-error-and-cant-access-yext-from-servicetitans-reputation-management-image-cfes4qmq.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A01Z&se=2026-10-31T02%3A47%3A01Z&sr=c&sp=r&sig=5ALPJL6tg8ehjzUJvNHZJGdO6vsFUFhJOrrX06zmRE8%3D) > [!NOTE] > **Note:** The new username will need to be unique and cannot be the same as the one the employee logged into their previous Display User account with. 5. Click *Save Changes* at the bottom to create the new user profile. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/display-user-getting-access-denied-error-and-cant-access-yext-from-servicetitans-reputation-management-image-7zyi152k.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A01Z&se=2026-10-31T02%3A47%3A01Z&sr=c&sp=r&sig=5ALPJL6tg8ehjzUJvNHZJGdO6vsFUFhJOrrX06zmRE8%3D) 6. Move on to the next section for steps on how the user can access Yext from their new ServiceTitan profile. ### Access Yext from ServiceTitan Once a non-Display User ServiceTitan office profile is created, the employee can log into that new profile in order to access Yext. 1. Log into [https://go.servicetitan.com/](https://go.servicetitan.com/) using the employee profile created in the previous [Create Non-Display User ServiceTitan Employee Profile](/construction/docs/display-user-getting-access-denied-error-cant-access-yext-servicetitans-reputati#create-nondisplay-user-servicetitan-office-profile) section. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/display-user-getting-access-denied-error-and-cant-access-yext-from-servicetitans-reputation-management-image-tw4iwsss.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A01Z&se=2026-10-31T02%3A47%3A01Z&sr=c&sp=r&sig=5ALPJL6tg8ehjzUJvNHZJGdO6vsFUFhJOrrX06zmRE8%3D) 2. Once in ServiceTitan, click on *Marketing* from the top menu in order to access the Reputation module. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/display-user-getting-access-denied-error-and-cant-access-yext-from-servicetitans-reputation-management-image-sdo9m5ah.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A01Z&se=2026-10-31T02%3A47%3A01Z&sr=c&sp=r&sig=5ALPJL6tg8ehjzUJvNHZJGdO6vsFUFhJOrrX06zmRE8%3D) 3. Click on *Listings* from the left menu in order to open Yext in a new tab. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/display-user-getting-access-denied-error-and-cant-access-yext-from-servicetitans-reputation-management-image-ssa16dw9.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A01Z&se=2026-10-31T02%3A47%3A01Z&sr=c&sp=r&sig=5ALPJL6tg8ehjzUJvNHZJGdO6vsFUFhJOrrX06zmRE8%3D) ### Related Content - [Get started with Reputation Management](/construction/docs/get-started-with-marketing-pro-reputation-management) - [Add and manage office employee profiles](/construction/docs/add-and-manage-office-employee-profiles) Tools for requesting, monitoring, and responding to online reviews across Google, Yelp, and other platforms. **What it does:** Protects and grows a business's online reputation — the primary driver of inbound calls — by automating review requests and responses. **Also called:** Review management, Online reviews **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) ServiceTitan's integrated marketing automation platform for email, SMS, direct mail, and digital ad campaigns. **What it does:** Drives new customer acquisition and repeat revenue by automating targeted campaigns across multiple channels — all tied to actual job revenue. **Also called:** ST Marketing, Marketing automation **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)