---
title: "Discrepancy between the received quantity and the inventory quantity for a purchase order"
slug: "discrepancy-between-the-received-quantity-and-inventory-quantity-for-purchase-or"
updated: 2026-10-15T00:51:36Z
published: 2026-10-15T00:51:36Z
canonical: "help.servicetitan.com/discrepancy-between-the-received-quantity-and-inventory-quantity-for-purchase-or"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Discrepancy between the received quantity and the inventory quantity for a purchase order

## Problem

Items were received, but the inventory does not account for all of them.

## Solution

### Discrepancy between the received quantity and the inventory quantity for a purchase order

A discrepancy in the received and inventory quantities is likely because the item was not active for inventory tracking when the PO was created. To confirm this:

1. In the main navigation menu, click **Pricebook**.

2. In the left side menu, click either **Materials** or **Equipment**.

3. Search for the item and select the *Actions* icon on the right side of the item row.

4. Click **View/Edit Materials** or **View/Edit Equipment**

5. Click the Inventory Settings tab

6. Review the date inventory tracking was enabled. If it was enabled after the PO creation date, you need to [create an inventory adjustment](/construction/docs/create-edit-and-copy-inventory-adjustments#create-an-inventory-adjustment) manually.