Troubleshooting
Role: Administrator · Office Admin · Accountant · BookkeeperArea: Counter Sales · Point of Sale (POS) · Pricebook · All versions
What you're seeing
When you add a discount item to a counter sale (POS) invoice, the discount doesn't appear on the invoice. The total stays the same as if no discount was applied.
Why this happens
There is 1 common reason.
Reason 1
POS invoices don't support discounts directly.
There's currently no built-in option to apply discounts directly on POS invoices, so a standard discount won't show up the way it does on a regular invoice.
How to fix it
1Use a negative-price pricebook item as a discount
In the Pricebook, create a discount item with a negative price equal to the savings you want to give.
Make sure the discount item is in a pricebook category that's assigned to the POS location, so it can be added to POS invoices.
Add the negative-price discount item to the counter sale invoice.
Note: Correcting/applying discounts through a negative-price item behaves differently from membership discounts on POS invoices.
✓ Done · The negative-price item reduces the invoice total by the discount amount.
Still not working?
Contact ServiceTitan Technical Support at go.servicetitan.com/ask with:
The counter sale invoice number and the POS location
The discount item you created and its price
Whether the discount item appears in the POS location's assigned pricebook categories
Which steps from this article you already tried
Want to learn more?
Process point of sale transactions from the office ›
How to create and manage counter sale (POS) invoices from the office.
Can't create a counter sale invoice because the Location field is empty ›
Fixing a missing Location field so counter sale invoices can be created.