---
title: "Disable HD Calling in the Dialpad mobile app: recommended workflow"
slug: "disable-hd-calling-in-the-dialpad-mobile-app-recommended-workflow"
updated: 2026-10-15T01:11:19Z
published: 2026-10-15T01:11:19Z
canonical: "help.servicetitan.com/disable-hd-calling-in-the-dialpad-mobile-app-recommended-workflow"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Disable HD Calling in the Dialpad mobile app: recommended workflow

When encountering performance issues on the Dialpad mobile app, it is important to verify if these issues are stemming from HD Calling. Follow this article to disable HD Calling and determine if your call issues are caused by the internet connection, or rule that out as the source of the issue.

## Things to know

- When HD Calling is enabled, calls received through the Dialpad app are routed through your internet connection
- When HD Calling is disabled, calls received through the Dialpad app are routed through your cellular connection.
- When encountering performance issues on the Dialpad mobile app, it is important to verify if these issues are stemming from HD Calling. Disabling HD Calling allows you to verify if these call issues stem from an unstable internet connection or if the issue is elsewhere.

## Workflows

### Disabling HD Calling

1. In the Dialpad app, click **Settings**, scroll down to the **Advanced section**, and click **HD Calling (Beta)**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/disable-hd-calling-in-the-dialpad-mobile-app-recommended-workflow-image-62hm1lxl.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A46%3A37Z&se=2026-10-31T04%3A46%3A37Z&sr=c&sp=r&sig=i0uWkO%2FNnOJTaG5aJtQraMD%2Ba%2FLaRq%2BGNuT9OkQMV5Q%3D) ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/disable-hd-calling-in-the-dialpad-mobile-app-recommended-workflow-image-sr6bsyrf.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A46%3A37Z&se=2026-10-31T04%3A46%3A37Z&sr=c&sp=r&sig=i0uWkO%2FNnOJTaG5aJtQraMD%2Ba%2FLaRq%2BGNuT9OkQMV5Q%3D)
2. From here, verify if **Enable HD Calling** has a checkmark next to it under both **Inbound Calls** and **Outbound Calls**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/disable-hd-calling-in-the-dialpad-mobile-app-recommended-workflow-image-hmw0advr.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A46%3A37Z&se=2026-10-31T04%3A46%3A37Z&sr=c&sp=r&sig=i0uWkO%2FNnOJTaG5aJtQraMD%2Ba%2FLaRq%2BGNuT9OkQMV5Q%3D)
3. Under both **Inbound Calls** and **Outbound Calls**, tap **Disable HD Calling**.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/disable-hd-calling-in-the-dialpad-mobile-app-recommended-workflow-image-qe201t4z.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A46%3A37Z&se=2026-10-31T04%3A46%3A37Z&sr=c&sp=r&sig=i0uWkO%2FNnOJTaG5aJtQraMD%2Ba%2FLaRq%2BGNuT9OkQMV5Q%3D)