---
title: "How can I differentiate between commercial and residential on the job record?"
slug: "differentiate-between-commercial-and-residential-job-record"
updated: 2026-10-15T00:53:29Z
published: 2026-10-15T00:53:29Z
canonical: "help.servicetitan.com/differentiate-between-commercial-and-residential-job-record"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I differentiate between commercial and residential on the job record?

## Problem

You need to indicate whether a job is for a residential or commercial location. This information is shown on customer and Location Records, but it's not shown on job records.

## Solution

Create a custom field for job records and require it to be filled out when new jobs are booked.

> [!NOTE]
> **Note:** The *Edit custom field type* permission is required to complete this workflow. Please contact the account administrator on your team.

### Workflows to Resolution

To create a new *Residential* and *Commercial* field for job records:

1. In ServiceTitan, go to the top toolbar and click **Settings ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A46%3A38Z&se=2026-10-31T04%3A46%3A38Z&sr=c&sp=r&sig=fEJM4evN4bTUORM%2FD39kilQjMcEV2aBNmUj1nmwR31c%3D)**.
2. In the side menu, go to **Operations > Custom Fields**.
3. On the *Custom Fields* screen that opens, click **Add**.
4. Enter the following information for the new custom field:
  1. **Name:** Location Type.
  2. **Job Record:** Select this, then select **Display on Call Booking Screen** and **make this a required field**.
  3. **Type:** Dropdown. For option 1, enter *Residential*. For option 2, enter *Commercial*. ![An example of a custom field.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-can-i-differentiate-between-commercial-and-residential-on-the-job-record-image-l03x7bv4.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A46%3A38Z&se=2026-10-31T04%3A46%3A38Z&sr=c&sp=r&sig=fEJM4evN4bTUORM%2FD39kilQjMcEV2aBNmUj1nmwR31c%3D)
5. When you're finished, click **Save** to create the new custom field.

Now, when CSRs book new jobs, they'll be required to select the location type for the job: **Residential** or **Commercial**.

![The Location Type field on the call booking screen.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-can-i-differentiate-between-commercial-and-residential-on-the-job-record-image-2i0iqcka.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A46%3A38Z&se=2026-10-31T04%3A46%3A38Z&sr=c&sp=r&sig=fEJM4evN4bTUORM%2FD39kilQjMcEV2aBNmUj1nmwR31c%3D)

The location type will show on the job record.

![The Location Type on a job.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-can-i-differentiate-between-commercial-and-residential-on-the-job-record-image-2r1n67od.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A46%3A38Z&se=2026-10-31T04%3A46%3A38Z&sr=c&sp=r&sig=fEJM4evN4bTUORM%2FD39kilQjMcEV2aBNmUj1nmwR31c%3D)

If needed, you can edit job records that were created before you added the new field and select whether it's for a residential or commercial job.

![The Location Type field on a job record.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-can-i-differentiate-between-commercial-and-residential-on-the-job-record-image-nohl8yhh.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A46%3A38Z&se=2026-10-31T04%3A46%3A38Z&sr=c&sp=r&sig=fEJM4evN4bTUORM%2FD39kilQjMcEV2aBNmUj1nmwR31c%3D)

This will help your team more easily identify if a job is residential or commercial.

> [!NOTE]
> **Note:** If you don't want to create a custom field for Residential and Commercial, you can set up your business units (BUs) to differentiate between Residential and Commercial. For more on how to create and modify BUs, see [Add and edit business units](/construction/docs/add-and-edit-business-units-3).

A physical service address associated with a customer, containing all jobs, equipment, and history for that property.

**What it does:** Separates service history by property so businesses serving customers with multiple locations can track work at each site.

**Also called:** Service address, Property record

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)