---
title: "DialPad Call Transcript Not Found"
slug: "dialpad-call-transcript-not-found"
updated: 2026-10-15T01:12:31Z
published: 2026-10-15T01:12:31Z
canonical: "help.servicetitan.com/dialpad-call-transcript-not-found"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# DialPad Call Transcript Not Found

## Problem

You are unable to find a call transcript in DialPad, even though you know it exists. You need to delete sensitive information from the transcript.

## Solution

1. Go to DialPad and log in to your account.
2. Go to the **Call History** tab.
3. Find the call with the transcript you need to delete.
4. Note the customer name and time of the call (including timezone).
5. Contact [ServiceTitan Technical Support](http://go.servicetitan.com/ask) and provide the customer name and time of the call.
6. Wait for the support agent to find the transcript and provide you with a link.
7. Click on the link provided by the support agent to access the transcript.
8. Delete the sensitive information from the transcript.
9. Close the transcript and log out of DialPad.

> [!NOTE]
> **Note:** If you are unable to find the transcript after following these steps, try clearing your browser cache by pressing "ctrl + shift + r".