---
title: "Deactivate and reactivate a technician or employee account"
slug: "deactivate-and-reactivate-a-technician-or-employee-account"
updated: 2026-10-15T01:32:24Z
published: 2026-10-15T01:32:24Z
canonical: "help.servicetitan.com/deactivate-and-reactivate-a-technician-or-employee-account"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Deactivate and reactivate a technician or employee account

## Overview

You can't fully delete a technician or employee account in ServiceTitan. Instead, you can deactivate a technician or employee account if the profile is no longer needed. This saves you time if you need to use the same technician or employee account in the future.

---

### 

#### Who uses this feature

- Administrators
- Applies to all business types
- Applies to all trades

#### Feature configuration

- Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details.

## Before you deactivate a technician account

First, remove the technician's mobile access:

1. Go to **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A23Z&se=2026-10-31T02%3A47%3A23Z&sr=c&sp=r&sig=q58t9243GcQ2%2FYnaecjAF4vdl%2Bh9FOCRR6sgShVa1qI%3D) **> People > Technicians** and click **Edit** next to the technician you want to deactivate.
2. On the *Profile* tab that opens, scroll to the *ServiceTitan Mobile Access* section and turn off the **Enable Mobile Access** toggle. This is helpful if you are running timesheets or payroll for the technician.

Next, find all the open jobs assigned to the technician. You can't deactivate a technician if they have an ongoing job assigned to them. There are two ways to do this:

**Method 1:**

1. Go to **Reports > Create Report > All > Jobs** and select to show the **Assigned Technician** column and **Status** column in the report.
2. Save the report, select a date range, then run the report.
3. Use the filters in the report to find all **In Progress, Scheduled,** and **On Hold** jobs assigned to the technician you want to deactivate.
4. Review the list of jobs. Depending on the job status, perform the appropriate action on the jobs, such as marking them complete or reassigning them to an active managed technician.
5. Select the appropriate action for each job. If you're assigning the job to another managed technician, make sure to choose someone else from your team.

**Method 2:**

1. Go to the top toolbar and click **Search** ![A simple icon in the shape of a magnifying glass.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-search.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A23Z&se=2026-10-31T02%3A47%3A23Z&sr=c&sp=r&sig=q58t9243GcQ2%2FYnaecjAF4vdl%2Bh9FOCRR6sgShVa1qI%3D).
2. In the side menu, select **Job** from the dropdown.
3. Use the *Technician* filter to find all jobs assigned to the technician you want to deactivate.
4. Use the *Job Status* filter to find all **In Progress, Scheduled,** and **On Hold** jobs for the technician you want to deactivate. You'll need to do this separately for each job status.
5. Review the list of jobs. Depending on the job status, perform the appropriate action on the jobs, such as marking them complete or reassigning them to an active managed technician.
6. Select the appropriate action for each job. If you're assigning the job to another managed technician, make sure to choose someone else from your team.

> [!NOTE]
> **Note:** For open jobs you need to reassign, [Adjust the Splits](/construction/docs/set-technician-splits) on the in progress jobs and ensure the technician being deactivated has 0% split.

After handling all in-progress jobs, you can proceed to deactivate the technician.

Lastly, export all invoices associated with the technician. If the technician has already been deactivated, you need to reactivate the technician and convert them to a managed technician before you can export the invoices.

## Deactivate a technician account

There are two options to deactivate a technician.

**Option 1**

1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A23Z&se=2026-10-31T02%3A47%3A23Z&sr=c&sp=r&sig=q58t9243GcQ2%2FYnaecjAF4vdl%2Bh9FOCRR6sgShVa1qI%3D).
2. In the side panel, go to **People > Technicians**.
3. Select the technician you want to deactivate.
4. Click **Actions** and then select **Deactivate**. ![Technicians list with actions including deactivate, password reset, and account invite options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/deactivate-and-reactivate-a-technician-or-employee-account-image-hlkjebhg.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A23Z&se=2026-10-31T02%3A47%3A23Z&sr=c&sp=r&sig=q58t9243GcQ2%2FYnaecjAF4vdl%2Bh9FOCRR6sgShVa1qI%3D)
5. On the popup that opens, click **Yes** to confirm the change.

The technician is deactivated from the list of technicians.

**Option 2**

1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A23Z&se=2026-10-31T02%3A47%3A23Z&sr=c&sp=r&sig=q58t9243GcQ2%2FYnaecjAF4vdl%2Bh9FOCRR6sgShVa1qI%3D).
2. In the side panel, go to **People** **> Technicians**.
3. Click **Edit** next to the technician you want to deactivate.
4. Click **Profile Actions** and then select **Deactivate technician**. ![Editing technician profile for Biff, including name, position, and deactivation option.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/deactivate-and-reactivate-a-technician-or-employee-account-image-qc835lhu.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A23Z&se=2026-10-31T02%3A47%3A23Z&sr=c&sp=r&sig=q58t9243GcQ2%2FYnaecjAF4vdl%2Bh9FOCRR6sgShVa1qI%3D)
5. On the popup that opens, click **Deactivate** to confirm the change.

## Reactivate a technician account

1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A23Z&se=2026-10-31T02%3A47%3A23Z&sr=c&sp=r&sig=q58t9243GcQ2%2FYnaecjAF4vdl%2Bh9FOCRR6sgShVa1qI%3D).
2. In the side panel, click **People > Technicians**.
3. On the *Active* column, click **Filter** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-filter-alt.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A23Z&se=2026-10-31T02%3A47%3A23Z&sr=c&sp=r&sig=q58t9243GcQ2%2FYnaecjAF4vdl%2Bh9FOCRR6sgShVa1qI%3D), select **Inactive**, and then click **Filter** to display deactivated technician accounts. ![User selects the 'Active' filter option in a data table interface.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/deactivate-and-reactivate-a-technician-or-employee-account-image-s10rkpre.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A23Z&se=2026-10-31T02%3A47%3A23Z&sr=c&sp=r&sig=q58t9243GcQ2%2FYnaecjAF4vdl%2Bh9FOCRR6sgShVa1qI%3D)
4. Click **Edit** next to the technician you want to reactivate.
5. Click **Profile Actions** and then select **Activate technician**. ![Editing technician profile for Biff, including name and company position options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/deactivate-and-reactivate-a-technician-or-employee-account-image-6emnjuca.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A23Z&se=2026-10-31T02%3A47%3A23Z&sr=c&sp=r&sig=q58t9243GcQ2%2FYnaecjAF4vdl%2Bh9FOCRR6sgShVa1qI%3D)
6. Select a **Truck** for the technician. This is required to reactivate the account.
7. Select the license type. This is required to reactivate the account.
8. Click **Next**.
9. Click **Activate Technician**.
10. When finished, click **Save Changes**.

## Deactivate and reactivate an employee account

> [!TIP]
> **Tip:** If your company uses projects and assigns project managers to them, confirm the project manager is not listed as the primary point of contact for any clients before deactivating them. You can [create a custom report](/construction/docs/create-custom-reports) to help with this. Be sure to reassign these clients to another employee to prevent communication gaps.

1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A23Z&se=2026-10-31T02%3A47%3A23Z&sr=c&sp=r&sig=q58t9243GcQ2%2FYnaecjAF4vdl%2Bh9FOCRR6sgShVa1qI%3D).
2. In the side panel, go to **People** **>** **Employees**.
3. Follow the steps described in the [Deactivate a technician account](/construction/docs/deactivate-and-reactivate-a-technician-or-employee-account-2#deactivate-a-technician-account) and [Reactivate a technician account](/construction/docs/deactivate-and-reactivate-a-technician-or-employee-account-2#reactivate-a-technician-account) sections.

> [!NOTE]
> **Note:** You don't need to select a truck and license type for reactivating employees.

## FAQ

---

### 

#### How can I sell estimates if the associated technician account has already been deactivated?

Find and open the estimate you need to sell and click **Edit** ![A simple icon in the shape of a pencil.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-edit.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A23Z&se=2026-10-31T02%3A47%3A23Z&sr=c&sp=r&sig=q58t9243GcQ2%2FYnaecjAF4vdl%2Bh9FOCRR6sgShVa1qI%3D) . In the Sale Information section, change the **Sold By** dropdown to an active managed technician or office employee, then click **Save**. You can now sell and convert the estimate.

#### What if I have a job that is still open after I have already deactivated the technician account?

For open jobs you need to reassign, [Adjust the splits](/construction/docs/set-technician-splits) on the in progress jobs and ensure the deactivated technician has 0% split.

#### If an employee or technician is terminated or resigns, how quickly can passwords be changed?

Password changes take effect immediately. If an employee or technician is terminated, an administrator can set a temporary password, sign in with that password, and create a new password. Make sure to update the profile email address and mobile phone number to prevent unauthorized password resets from the sign-in screen.

You can also [deactivate an employee or technician account](/construction/docs/add-and-manage-office-employee-profiles#Deactiva) to disable ServiceTitan access.

> [!NOTE]
> **Note:** For technicians, make sure to deselect **Enable Mobile Access** in their profile in case the technician is assigned to an open job.

## Want to learn more?

- See [Manage employee and Technician Profiles](/construction/docs/manage-employee-and-technician-profiles-1)

Split determines how much credit each technician is getting for the job. For example: If two technicians perform work on a job, the split could be an even 50%-50%, or it could be 75%-25% if the first technician did a bulk of the work. By default 100% of the technician split will go to the first technician assigned to the job.

[Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

The user record for a field technician in ServiceTitan, containing schedule, skills, pay rates, certifications, and performance history.

**What it does:** Centralizes all information needed to schedule, pay, and evaluate a technician from a single record.

**Also called:** Tech profile, Field user record

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)