---
title: "Customer’s opt-out text message is showing the wrong company name"
slug: "customer-s-opt-out-text-message-is-showing-the-wrong-company-name"
updated: 2026-10-15T01:09:36Z
published: 2026-10-15T01:09:36Z
canonical: "help.servicetitan.com/customer-s-opt-out-text-message-is-showing-the-wrong-company-name"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer’s opt-out text message is showing the wrong company name

## Problem

A customer may report that the opt-out text message is showing the wrong company name. Follow the steps below to resolve the issue.

## Solution

The company name that appears in the "*You successfully opted out from messages from…*" is pulled directly from the TCR registration information on the *Settings > Your Account > Register for Texting* page, specifically the ***DBA Name*** field under the **Business Identifiers + Stock Details** section. Find the relevant situation for your company below.

- [Multiple companies share one EIN (US-Based) or CN (Canada-Based)](/construction/docs/customer-s-opt-out-text-message-is-showing-the-wrong-company-name#multiple-companies-share-one-ein-usbased-or-cn-canadabased)
- [Company has changed ownership](/construction/docs/customer-s-opt-out-text-message-is-showing-the-wrong-company-name#company-has-changed-ownership)

### Multiple companies share one EIN (US-Based) or CN (Canada-Based)

TCR Registration is set up per **EIN** (Employer Identification Number, US-based) or **CN** (Corporation Number, Canada-based). If your company shares an EIN or CN with another company, then both companies would also share the same TCR registration info and the same DBA Name. If both companies will continue to share the same EIN/CN number between them, it's recommended to create a joint company name (or a parent company name) for the *DBA Name* field so that customers from either company will see both the company name in the opt-out message. If this is the desired route, reach out to the ServiceTitan Support Team with the desired joint company name.

### Company has changed ownership

If your company has recently changed ownership and has a new EIN/CN & updated company information, obtain a copy of your new **EIN IRS letter** (if US-Based) or **Certificate of Incorporation** (if Canada-Based) and then provide the documentation to the ServiceTitan Support Team to get your TCR Texting Registration information (including *DBA Name*) updated.

See below for examples of acceptable documentation:

- Example EIN IRS Letter ![Example EIN IRS Letter ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/customers-opt-out-text-message-is-showing-the-wrong-company-name-image-6wbk226y.jpg?sv=2026-02-06&spr=https&st=2026-10-31T03%3A47%3A27Z&se=2026-10-31T04%3A47%3A27Z&sr=c&sp=r&sig=aOjEchKlr1Jz0WbRGPV5jJlkOPhlkv05wEgJDPDI3ts%3D)
- Example Certificate of Incorporation ![Example Certificate of Incorporation ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/customers-opt-out-text-message-is-showing-the-wrong-company-name-image-dgticnst.jpg?sv=2026-02-06&spr=https&st=2026-10-31T03%3A47%3A27Z&se=2026-10-31T04%3A47%3A27Z&sr=c&sp=r&sig=aOjEchKlr1Jz0WbRGPV5jJlkOPhlkv05wEgJDPDI3ts%3D)

### Related Content

- [Register your business for SMS and MMS delivery](/construction/docs/register-your-business-for-sms-and-mms-delivery)

Targeted text message campaigns sent to customer segments through Marketing Pro.

**What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers.

**Also called:** Text marketing, SMS marketing

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** Text Campaigns