--- title: "Customer doesn’t receive other emails in the sequence of the Marketing Pro email campaign" slug: "customer-doesnt-receive-other-emails-sequence-marketing-pro-email-campaign" updated: 2026-10-15T00:56:06Z published: 2026-10-15T00:56:06Z canonical: "help.servicetitan.com/customer-doesnt-receive-other-emails-sequence-marketing-pro-email-campaign" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Customer doesn’t receive other emails in the sequence of the Marketing Pro email campaign ## Problem Marketing Pro Email Campaigns can be configured to send multiple emails in a sequence. However, customers may not receive any emails after the first one in the sequence if the campaign is configured to have stop triggers. Follow the troubleshooting steps to resolve the issue. ## Solution ### Campaign stop triggers Marketing Pro email campaigns can be configured to send multiple emails in a sequence. However, certain campaign settings can prevent the delivery of all the emails in the sequence. Customers will not receive any additional emails in the campaign sequence if they leave the audience and the *Stop sending emails when a customer leaves the audience* setting is enabled for that campaign. Additionally, customers won't receive any additional emails in the sequence if there's a *Send emails until* trigger is set up for the campaign and the customer meets the trigger criteria before the remainder of the emails in the sequence have been sent. Check the campaign's setup, and then clone, adjust settings, and re-launch if needed. 1. Go to the navigation bar and click **Marketing ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/customer-doesnt-receive-other-emails-in-the-sequence-of-the-marketing-pro-email-campaign-image-p04fyw0a.png?sv=2026-02-06&spr=https&st=2026-10-30T22%3A50%3A07Z&se=2026-10-30T23%3A50%3A07Z&sr=c&sp=r&sig=tO4AXt%2F1pTqgR7amZ1ftR6B16fw5yyhcfnUgnpNlzwU%3D)** 2. Go to the *Pro Campaigns* page and find and click the campaign in question. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/customer-doesnt-receive-other-emails-in-the-sequence-of-the-marketing-pro-email-campaign-image-nwr4thw1.png?sv=2026-02-06&spr=https&st=2026-10-30T22%3A50%3A07Z&se=2026-10-30T23%3A50%3A07Z&sr=c&sp=r&sig=tO4AXt%2F1pTqgR7amZ1ftR6B16fw5yyhcfnUgnpNlzwU%3D) 3. Find the *SEND UNTIL* section at the top of the campaign scorecard. > [!NOTE] > **Note:** The *Send emails until* and *Stop sending emails when customer exits Audience* criteria are only intended for use with campaigns that have more than one email in the sequence. If there's only one email in the campaign sequence, then these settings do not apply. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/customer-doesnt-receive-other-emails-in-the-sequence-of-the-marketing-pro-email-campaign-image-wiehci1m.png?sv=2026-02-06&spr=https&st=2026-10-30T22%3A50%3A07Z&se=2026-10-30T23%3A50%3A07Z&sr=c&sp=r&sig=tO4AXt%2F1pTqgR7amZ1ftR6B16fw5yyhcfnUgnpNlzwU%3D) - If *Stop sending emails when customer exits Audience criteria* appears, then this explains why customers that left the audience and no longer met the criteria may not have received any additional emails in the sequence after the first email. - If either the *Call Created*, *Job Booked*, or *Email Opened* options are selected under the *Send emails until* section, check the customer's profile to confirm that they've met the assigned stop trigger. - If *Call Created* is selected and the customer calls into the tracking number assigned to the campaign, the customer won't receive any remaining emails. - If *Job Booked* is selected and the customer schedules a job with this campaign assigned, they will not receive any remaining emails. - If *Email Opened* is selected and the customer opens the email they received from this campaign, any remaining emails will not be sent. 4. If the options mentioned in Step 3 aren't enabled, or the customer doesn't meet the stop trigger criteria, reach out to the ServiceTitan Support Team for further assistance. If a stop trigger setting does appear as enabled, stop the current campaign (if it's still in *Live* status), and if needed, clone and relaunch the clone without the original stop trigger. The *Marketing Behavior* audience filter can be used to prevent customers that already received the initial campaign from receiving the clone. ### Related Content - [Create email campaigns](/v1/docs/create-email-campaigns) - [Create audiences](/v1/docs/create-audiences) ServiceTitan's integrated marketing automation platform for email, SMS, direct mail, and digital ad campaigns. **What it does:** Drives new customer acquisition and repeat revenue by automating targeted campaigns across multiple channels — all tied to actual job revenue. **Also called:** ST Marketing, Marketing automation **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Bulk or automated email campaigns sent to customer segments from within Marketing Pro. **What it does:** Drives repeat business and membership renewals by staying in front of customers with targeted, personalized messaging. **Also called:** Email marketing, Drip campaigns **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)