---
title: "Customer can only select ACH or Credit Card when opening the payment link"
slug: "customer-can-only-select-ach-or-credit-card-when-opening-the-payment-link"
updated: 2026-10-15T01:01:56Z
published: 2026-10-15T01:01:56Z
canonical: "help.servicetitan.com/customer-can-only-select-ach-or-credit-card-when-opening-the-payment-link"
---

> ## Documentation Index
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# Customer can only select ACH or Credit Card when opening the payment link

## Problem

An email was sent to a customer but once the customer clicked the link to pay the invoice, they could only select ACH or Credit Card as a payment method, not both. ACH and Credit Card are both enabled under Online Payment settings.

## Solution

The most common reason for a payment method to be missing from the emailed payment link is because the business unit is not set up for the payment processor.

### Add business unit to the payment type

1. Go to the navigation bar and click **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/customer-can-only-select-ach-or-credit-card-when-opening-the-payment-link-image-bjbpks31.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A08Z&se=2026-10-31T03%3A40%3A08Z&sr=c&sp=r&sig=THLfDScXMx2By8%2F56aqra8gc2hPA2A8N%2BScFNYGeZnc%3D)**.
2. In the side panel, go to **Integrations > Payment Processing**.
3. Select the tab for the payment. ![A cursor clicking Bank Accounts (ACH).](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/customer-can-only-select-ach-or-credit-card-when-opening-the-payment-link-image-gbrjg3ca.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A08Z&se=2026-10-31T03%3A40%3A08Z&sr=c&sp=r&sig=THLfDScXMx2By8%2F56aqra8gc2hPA2A8N%2BScFNYGeZnc%3D)
4. Look for the account you use and click **Edit**.
5. On the *Online Payments Account* screen that opens, select the business unit you want to include. ![A cursor clicking Plumbing Install.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/customer-can-only-select-ach-or-credit-card-when-opening-the-payment-link-image-taoyansl.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A08Z&se=2026-10-31T03%3A40%3A08Z&sr=c&sp=r&sig=THLfDScXMx2By8%2F56aqra8gc2hPA2A8N%2BScFNYGeZnc%3D)
6. When finished, click **Save**.