--- title: "Create Fleet Pro alerts" slug: "create-fleet-pro-alerts" updated: 2026-10-15T00:42:36Z published: 2026-10-15T00:42:36Z canonical: "help.servicetitan.com/create-fleet-pro-alerts" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Create Fleet Pro alerts ## ## Overview You can create Fleet Pro alerts in the *Create Alert* page. To access this screen: 1. Sign in ServiceTitan. 2. Go to **Fleet Pro ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-fleet-pro-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A36%3A48Z&se=2026-10-31T03%3A36%3A48Z&sr=c&sp=r&sig=Z5tftbnn7ylDBC2JLAPto6XT1%2Bx1DmOsXX3azD3h6fw%3D) > Settings >** **Alerts** and click **Create Alert**. The *Create Alert* page screen. ![Alerts table showing vehicle diagnostics, driving infractions, and low fuel warnings.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-fleet-pro-alerts-image-epremyb8.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A36%3A48Z&se=2026-10-31T03%3A36%3A48Z&sr=c&sp=r&sig=Z5tftbnn7ylDBC2JLAPto6XT1%2Bx1DmOsXX3azD3h6fw%3D) To create alerts in Fleet Pro, perform the following tasks: - **Step 1 Alert Details:** Basic information for your alert, including the alert type, name, status, and select a vehicle to monitor. - **Step 2 Schedule:** Set the time range within which the alert triggers. - **Step 3 Notification Settings:** Confirm if you want to send alert notification then select the email notification communicating method such. - **Step 4 Review:** Review your alert then finalize it. ## --- ### #### Who uses this feature - Fleet managers, dispatch managers, and dispatchers - Applies to all business types - Applies to all trades #### Feature configuration - Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details. - To get started with Fleet Pro, request a demo by clicking **Get Started** on our [Pro Products page](https://www.servicetitan.com/features/pro/fleet), or reach out to your Customer Success Manager (CSM) or Pro Account Manager. ## Step 1: Alert Details 1. On the *Create Alert* screen, select an **Alert Type** from the dropdown list. > **Note:** Depending on the alert type you select, the Alert Triggers section appears with fields and preferences related to the type of alert you chose. 2. Enter a unique, brief, and descriptive **Alert Name** for your alert. 3. Select an alert **Status**. Active status is selected automatically by the system. 4. Enter the **Alert Triggers** information, if applicable. For more on alert triggers, see [Alert triggers](/construction/docs/create-fleet-pro-alerts#alert-triggers). 5. Select a vehicle or group to monitor. 6. When you’re done, click **Next**. The *Step 2 Schedule* screen opens. ![Creating an alert for vehicle idling with specific settings and triggers.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-fleet-pro-alerts-image-qdiui9f7.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A36%3A48Z&se=2026-10-31T03%3A36%3A48Z&sr=c&sp=r&sig=Z5tftbnn7ylDBC2JLAPto6XT1%2Bx1DmOsXX3azD3h6fw%3D) ## Step 2: Schedule Select the time range this alert can trigger within. You can select to have 24 hrs a day / 7 days a week alert trigger or you can customize the alert trigger hours. To customize alert trigger hours: 1. On the *Step 2 Schedule* screen, select **Custom Hours**. 2. Select the days of the week and specify a time range. ![User selects custom hours for alerts on Monday and Tuesday in the settings interface.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-fleet-pro-alerts-image-cq5q0vkp.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A36%3A48Z&se=2026-10-31T03%3A36%3A48Z&sr=c&sp=r&sig=Z5tftbnn7ylDBC2JLAPto6XT1%2Bx1DmOsXX3azD3h6fw%3D) > **Note:** You can add more than a time range for a day, but you need to have at least one. If you want to add more than one time range, click **Plus ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-add.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A36%3A48Z&se=2026-10-31T03%3A36%3A48Z&sr=c&sp=r&sig=Z5tftbnn7ylDBC2JLAPto6XT1%2Bx1DmOsXX3azD3h6fw%3D)** and enter the time span for the alert trigger. To remove a time range, click **Remove ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-delete.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A36%3A48Z&se=2026-10-31T03%3A36%3A48Z&sr=c&sp=r&sig=Z5tftbnn7ylDBC2JLAPto6XT1%2Bx1DmOsXX3azD3h6fw%3D)**. 3. When you’re done, click **Next**. The *Notification Settings* screen opens. ## Step 3: Notification Settings Specify how you want to send the alert notification and to whom the notification goes. > **Note:** The **Sending Alert Notification** button is active by default. Also, the **Instantly** sending of the notification is selected. ![Notification settings page with options to send alerts instantly or later.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-fleet-pro-alerts-image-x3ujttbp.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A36%3A48Z&se=2026-10-31T03%3A36%3A48Z&sr=c&sp=r&sig=Z5tftbnn7ylDBC2JLAPto6XT1%2Bx1DmOsXX3azD3h6fw%3D) 1. Select **Email** as the notification method. 2. (Optional) Enter an **Additional Email message**. This appears in the email body when the alert is sent. 3. Select **Recipients** from the dropdown. 4. Select **Send alert to assigned driver** if you want them to also receive the alert. 5. (Optional) **Add External Recipients** if you want them to also receive the alert. This can include email addresses of managers, dispatchers, external coordinators, or other outside contacts. 6. When finished, click **Next** to review the alert you’ve set up. ![Form for selecting notification methods and recipients for alert configurations.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-fleet-pro-alerts-image-zvokcd1c.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A36%3A48Z&se=2026-10-31T03%3A36%3A48Z&sr=c&sp=r&sig=Z5tftbnn7ylDBC2JLAPto6XT1%2Bx1DmOsXX3azD3h6fw%3D) ## Step 4: Review You can review your new alert on the *Revi*ew screen*.* When you’re done reviewing the alert, click **Create**. ![Creating an alert for vehicle idling with schedule and notification settings displayed.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-fleet-pro-alerts-image-gcpmtauq.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A36%3A48Z&se=2026-10-31T03%3A36%3A48Z&sr=c&sp=r&sig=Z5tftbnn7ylDBC2JLAPto6XT1%2Bx1DmOsXX3azD3h6fw%3D) ## Alert triggers An alert trigger is an event or condition that prompts an alert to be generated to notify you of a specific situation or event that requires your attention. Alert triggers differ depending on the alert type you select. ### Driving infraction Driving infraction refers to conditions related to the operation of the vehicle. | Alert type | Alert triggers | | --- | --- | | Braking | Enter additional information about the **Device Buzzer** and **Braking Type**. | | Cornering | None | | Idling | Enter additional information about the **Idle Time**, **Device Buzzer**, and **Idling Alert Preferences**. | | Posted Speed Limit | Enter additional information about the **Duration** and **Trigger alert when speed exceeds the Posted Speed Limit**. | | Speeding | Enter additional information about the **Speed Threshold** and **Device Buzzer**. | | Stop Time | Enter additional information about the **Stop Time**. | | Sudden Acceleration | Enter additional information about the **Device Buzzer**. | | Unauthorized Usage | The alert triggers when the vehicle ignition is on during the specified timeframe. | ### Vehicle diagnostic Vehicle diagnostic refers to conditions related to the vehicle's systems and components. | Alert type | Alert triggers | | --- | --- | | Check Engine Light | None | | Device Plugged In/Unplugged | None | | Ignition | Enter additional information about the **Condition**. | | Low Battery | None | | Low Fuel | Enter additional information about the **Low Fuel Threshold**. | | Not Tracking | Enter additional information about the **Tracking Delay Time**. | | SafetyCam Button Pressed | None | | SafetyCam Connectivity Status | Enter additional information about the **Reminder Frequency** and **Wait after Ignition ON**. | | VIN Change | None | ## ## FAQ --- ### #### What does the Unauthorized Usage alert track in Fleet Pro? This alert notifies you when a vehicle is used outside approved hours, geofences, or by unassigned drivers. Common triggers include: - Driving outside of business hours - Movement without an assigned driver signed in - Vehicle operating outside its allowed geographic zone This is designed to help prevent misuse, theft, or unauthorized personal use of company vehicles. #### How can I enable email notifications for speeding alerts in Fleet Pro? 1. Go to **Alerts > Speeding Alerts** in Fleet Pro. 2. Select **Notify via Email** and enter the recipients, such as managers, safety officers, and so on. 3. Save and test by setting a temporary speed threshold to confirm emails are being sent. > [!TIP] > **Tip:** Add multiple contacts so alerts don't get missed. #### How can I assign specific alerts to the right drivers and vehicles in Fleet Pro? In *Alerts* settings, choose whether an alert applies to: - All vehicles - A vehicle group, such as delivery trucks - Individual vehicles or drivers Assign the alert by selecting the specific driver or vehicle profile. This ensures only the relevant person or team receives the notification. ## Want to learn more? - See [Fleet Pro](/construction/docs/fleet-pro-home) ServiceTitan's fleet management add-on providing GPS tracking, driver behavior monitoring, AI cameras, and vehicle maintenance alerts. **What it does:** Gives operations managers real-time visibility into every vehicle, reducing fuel costs, improving safety, and lowering insurance premiums. **Also called:** GPS fleet tracking, Telematics **Tags:** Fleet Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)